Service Delivery Manager

vor 2 Wochen


Sarnen, Obwalden, Schweiz Leister Technologies AG Vollzeit

Job Summary

Leister Technologies AG is seeking a highly motivated and project-oriented individual to join our team as an After-Sales Support Engineer. This role is responsible for ensuring and processing internal and external service and repair requests, as well as coordinating with national companies and administration departments.

Key Responsibilities

  • Manage internal processes and organization of 3rd level requests and repairs
  • Prioritize and process requests from receipt to completion or resolution of the problem
  • Prepare quotations for spare parts, repair, and 3rd level service requests
  • Coordinate the dispatch of spare parts and repairs with the administration department
  • Develop and maintain training material for Customer Support
  • Identify quality problems, propose solutions, and promote product improvements in consultation with Product Management, R&D, and Production
  • Collaborate in product development processes, particularly defining and requiring customer support services
  • Coordinate support activities with worldwide Leister subsidiaries and worldwide service case reporting
  • Support customer project management in configuring integration systems
  • Implement and promote the continuous improvement process (CIP) within the area of responsibility

Requirements

  • Basic technical training in electronics or mechanical engineering at technician HF or engineer FH level
  • Experience in customer support for technical capital goods
  • Experience in organizing repair orders
  • Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
  • Very good German and good English skills

What We Offer

  • Exciting work in a market-leading, international company
  • Flexible working time models and up to two days home office
  • Good support for new and innovative ideas
  • Support for further training and opportunities for personal and professional development
  • Company canteen and attractive benefits


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