Customer Service Engineer
vor 2 Wochen
Job Summary
Leister Technologies AG is seeking a highly motivated and project-oriented individual to join our team as an After-Sales Support Engineer. This role is responsible for ensuring and processing internal and external service and repair requests, as well as coordinating with national companies and administration departments.
Key Responsibilities
- Manage internal processes and organization of 3rd level requests and repairs
- Prioritize and process requests efficiently from receipt to completion or resolution of the problem
- Prepare quotations for spare parts, repair, and 3rd level service requests
- Coordinate the dispatch of spare parts and repairs with the administration department
- Develop and maintain training material for Customer Support
- Identify quality problems, propose solutions, and promote product improvements in consultation with Product Management, R&D, and Production
- Collaborate in product development processes, particularly defining and requiring customer support services
- Coordinate support activities with worldwide Leister subsidiaries and worldwide service case reporting
- Support customer project management in configuring integration systems
- Implement and promote the continuous improvement process (CIP) within the area of responsibility
Requirements
- Basic technical training in electronics or mechanical engineering at technician HF or engineer FH level
- Experience in customer support for technical capital goods
- Experience in organizing repair orders
- Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
- Very good German and good English skills
What We Offer
- Exciting work in a market-leading, international company
- Flexible working time models and up to two days home office
- Good support for new and innovative ideas
- Support for further training and opportunities for personal and professional development
- Company canteen and attractive benefits
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