Exceptional Property Coordinator
vor 1 Monat
We are seeking an Exceptional Property Coordinator to join our fast-growing team in Zurich. As a key member of our Operations Team, you will play a crucial role in ensuring our properties are fully-equipped and move-in ready for our guests.
The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful in ensuring that the property is continuously in pristine condition for our guests.
Key Responsibilities- Work closely with our Operations Manager to prepare new units, ensure existing units meet quality standards, and handle any issues or emergencies that arise.
- Prepare apartments for occupancy, perform exit inspections, conduct ad hoc maintenance, supervise the cleaning team, and finalize checks on each apartment.
- Resolve guest concerns, requests, maintenance matters/repairs, and technology issues (e.g., conducting general maintenance, supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.).
- Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards.
- Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics.
- Serve as the main point of contact between our guests and the Customer Experience team.
- Balance workflow processes with independent on-the-go work most of the time, and office-based tasks (e.g., email, slack, G-suite) the rest of the time.
- Problem solver with ability to work in a fast-paced environment.
- Client-focused communicator with proven technical expertise, flexible schedule, and readiness for emergencies.
- Adaptability to a fast-paced environment, handling small maintenance tasks for exceptional guest experiences.
- Hands-on approach, ensuring excellence in prestigious buildings through meticulous inspections and accurate reports.
- Enthusiasm to own a part in driving operational excellence.
- Hospitality experience is an asset.
- Detail-oriented and confident user of technology (email, slack, G suite).
- Customer-first mindset with a sense of urgency.
- Fluency in English.
- Driver's license.
- Comfortable working in a fast-paced environment.
- Competitive salary: CHF 60,000 - CHF 80,000 per year.
- Blueground Stock Option Plan.
- Flexible paid time off.
- Dynamic working environment with talented people.
- Flexible work environment through our Blueground Nomads employee mobility program.
- Complimentary accommodation in Blueground locations.
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