Retail Service Agent

Vor 7 Tagen

Zürich, Zürich, Schweiz Viseca Payment Services SA Vollzeit

Job Description

We are seeking a skilled and multilingual Retail Service Agent to join our team at Viseca Payment Services SA. As a key member of our Frontservice Retail team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Handle customer inquiries and complaints via phone
  • Provide expert advice on VisecaOne Services
  • Process PIN code orders and card blocking/unblocking
  • Answer general billing inquiries and update customer records
  • Perform other tasks as required

Requirements

  • Completed commercial education and prior call center experience
  • Knowledge of credit card operations is an asset
  • Excellent communication and problem-solving skills
  • Ability to work independently and maintain a high level of productivity
  • Fluency in German and excellent spoken French and Italian skills
  • Proficiency in MS Office

What We Offer

At Viseca, you will work in a dynamic and creative work environment with opportunities for growth and development. We offer a comprehensive introduction, flexible working hours, attractive remuneration, and a range of benefits.

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