Senior Retail Manager

vor 4 Wochen


Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Job Description:

As a Senior Retail Manager at Gi Group SA, you will be responsible for overseeing all aspects of the Flagship store in Zürich. This includes store operations, customer experience, and team management. You will lead a team of Sales Associates, develop their skills, and drive sales performance while maintaining high standards of service and presentation.

Key Responsibilities:

- Leadership & Team Management:
- Hiring and training in cooperation with HR
- Team development and scheduling
- Ensuring team well-being and managing cases

- Sales & Profitability:
- Achieving sales targets and analyzing sales data
- Tracking key sales metrics

- Operational Excellence:
- Managing inventory and orders
- Ensuring store maintenance and compliance
- Preventing losses and ensuring safety at the loading point

- Customer Service:
- Resolving complaints and using feedback for improvements
- Ensuring high standards in store presentation

- Event Planning:
- Planning and executing events to drive traffic and sales
- Coordinating with marketing and other departments

Requirements:

- Degree in Business Administration, Retail Management, Marketing, or related field preferred
- Proven senior retail management experience
- Demonstrated leadership and team management skills
- Strong track record in driving sales and achieving targets
- Experience in store operations, inventory management, and customer service
- Exceptional customer service commitment and sales skills
- Strong organizational, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- Proficiency in retail management software, POS systems, and Microsoft Office Suit

Company: Gi Group SA

Job Type: Full-time

Location: Zürich, Switzerland
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