Technical IT Support Specialist

vor 1 Woche


Zug, Zug, Schweiz IQ Plus AG Vollzeit

About the Role

We are seeking a skilled Technical IT Support Specialist to join our team at IQ Plus AG. As a key member of our IT support group, you will be responsible for providing technical assistance to our end-users, resolving Level 2 issues, and collaborating with other IT support teams and external vendors.

Key Responsibilities

  • Supporting and assisting end-users with technical issues
  • Resolving Level 2 issues impacting company-provided hardware and software
  • Collaborating with other IT support teams and external vendors
  • Installing and supporting end-user devices, related software, and other local infrastructure components

Requirements

  • At least 3 years of experience as a field service supporter (Level 2) in a larger end-user workplace environment
  • Experience with Google Suite and Microsoft Office
  • Knowledge of managing local networking (LAN/WiFi) or Microsoft server environments is an advantage
  • Experience working within an ITIL framework and ITSM tool (ServiceNow)
  • Strong Informatics educational background
  • Strong customer orientation
  • Good communication skills and fluency in written and spoken English is a must, knowledge of German and French is an advantage


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