Technical IT Support Specialist
vor 1 Woche
About the Role
We are seeking a skilled Technical IT Support Specialist to join our team at IQ Plus AG. As a key member of our IT support group, you will be responsible for providing technical assistance to our end-users, resolving Level 2 issues, and collaborating with other IT support teams and external vendors.
Key Responsibilities
- Supporting and assisting end-users with technical issues
- Resolving Level 2 issues impacting company-provided hardware and software
- Collaborating with other IT support teams and external vendors
- Installing and supporting end-user devices, related software, and other local infrastructure components
Requirements
- At least 3 years of experience as a field service supporter (Level 2) in a larger end-user workplace environment
- Experience with Google Suite and Microsoft Office
- Knowledge of managing local networking (LAN/WiFi) or Microsoft server environments is an advantage
- Experience working within an ITIL framework and ITSM tool (ServiceNow)
- Strong Informatics educational background
- Strong customer orientation
- Good communication skills and fluency in written and spoken English is a must, knowledge of German and French is an advantage
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