Financial Markets Support Specialist

vor 1 Monat


Zug, Zug, Schweiz Interactive Brokers Vollzeit

About the Role


We are seeking a skilled Financial Markets Support Specialist to join our team at Interactive Brokers. This role will involve providing exceptional client service and support in regards to financial markets, trading, and related services.



Responsibilities:

  • Troubleshoot and resolve technical, account, and trade-related queries via various communication channels, including phone, email, and live chat platforms.
  • Evaluate complex issues and escalate them to relevant stakeholders, proposing process improvements where feasible.
  • Participate in ad-hoc projects and tasks, such as client training, market research, and operational development initiatives.


Key Qualifications and Skills:

  • Extensive knowledge of listed equities, options, futures, and/or FX markets, along with a deep understanding of their intricacies.
  • A strong analytical mindset and problem-solving skills, coupled with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is highly valued.
  • Proficiency in English, with German language skills being advantageous; additional European languages are also desirable.
  • Degree qualification or higher in a relevant field.
  • A minimum of one to two years of experience in a client-facing capacity within a global financial institution (consideration will be given to less experienced candidates with strong core competencies).


Benefits and Remuneration:

  • An attractive salary commensurate with experience.
  • A performance-based cash bonus and stock grant program.
  • A hybrid work model offering flexibility and work-life balance.
  • Daily company-provided lunch, along with fruit and snack options throughout the day.


Estimated annual salary: $80,000 - $120,000 based on location and experience.



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