Technical Support Specialist
vor 3 Wochen
Job Summary
We are seeking an experienced IT Support Professional to join our team at IQ PLUS AG. As a Level 2 IT Support Technician, you will be responsible for providing technical assistance and support to end-users, receiving escalations from Level 1 teams, and collaborating with other IT support groups and external vendors to resolve Level 2 issues.
Key Responsibilities
- Support and assist end-users with technical issues related to end-user devices, software, and infrastructure.
- Collaborate with Level 1 teams to resolve technical issues and escalate complex problems to Level 3 teams.
- Work with external vendors and IT support groups to resolve technical issues and improve service delivery.
- Install, configure, and support end-user devices, software, and infrastructure.
- Administer user and computer objects in Active Directory and manage infrastructure using relevant tools.
Requirements
- At least 3 years of experience as a Level 2 IT Support Technician in a large end-user workplace environment.
- Knowledge of Google Suite and Microsoft Office.
- Experience with managing local networking (LAN/WiFi) or Microsoft server environments is an advantage.
- Experience working within an ITIL framework and ITSM tool (ServiceNow).
- Strong Informatics educational background.
- Strong customer orientation.
- Good communication skills and fluency in written and spoken English is a must, knowledge of German and French is an advantage.
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