Customer Service Lead

vor 3 Wochen

Kreuzlingen Ifolor, Schweiz Amcor Vollzeit
Job Purpose: The primary role of the CS team lead is to provide first line support for both the customer service and external sales teams within the business. Key focus will be the leadership, support, and motivation of the customer service team, to achieve the departmental KPI's and targets, whilst maintaining a standard of excellence in the provision of customer service both internally and externally.

Key Responsibilities:

* Lead the Customer Service Team to build customer loyalty through positive customer engagement and service excellence.
* Identify, Implement and Maintain customer service processes, standards, and key deliverables to support the customer-centric organization.
* Partner with all functional areas within the organization to ensure a world class customer experience.
* Manage the team to consistently achieve agreed business targets and objectives.

Principal Accountabilities:

* Provide first line support for Customer Service and external sales teams.
* Lead and motivate the Customer Service Team
* Identify and implement opportunities for people development.
* Assume overall responsibility for delivery of agreed KPI's and targets within the CS team.
* Prepare and present monthly reports as required by the Customer Service Manager
* Review and improve existing processes and process controls.
* Identify and mitigate actual and/or potential risks.
* Support the introduction of new business.
* Manage the relationship between the team, plant functions and Plant General Manager

Requirements:

* Over 5 years of experience in customer service, with a strong preference for experience within the manufacturing sector
* Strong communication skills in both English and German
* Proven experience in people management
* Bachelor's degree in business or equivalent education
* Customer Focused
* Results Orientated
* Excellent interpersonal and communication skills
* Ability to build collaborative relationships
* Excellent time management
* Ability to work as part of a multi structure team
* Influencing and leading skills
* Self-motivated
* Confident
* Skilled negotiator

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