Customer Service Lead
vor 1 Woche
**Customer Service Lead**
- **BG and BU**: Healthcare
- **Location**: AF Kreuzlingen, Swizerland
- **Function**: Operations - Customer Service
- **Line Manager**: Customer Service Cluster Manager Pharma
- **Contract Type**: Permanent
**Job Purpose**
The primary role of the CS team lead is to provide first line support for both the customer service and external sales teams within the business. Key focus will be the leadership, support, and motivation of the customer service team, to achieve the departmental KPI’s and targets, whilst maintaining a standard of excellence in the provision of customer service both internally and externally. Where required, the Team Lead will be expected to manage a selected portfolio of accounts.
The Team Lead will also be expected to participate in any decision-making process relating to the structure, organisation, and management of the customer service team, making recommendations, as appropriate, for ongoing development and improvement. Beside of that the Team Lead will also be responsible for implementing required Business Group processes and guidelines.
**Job Dimensions & Scope**
**INTERNAL AND EXTERNAL RELATIONSHIPS**
**Internal** - Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
**External** - Customers / External Sales / Suppliers
**KEY DELIVERABLES**
- Lead the Customer Service Team to build customer loyalty through positive customer engagement and service excellence.
- Identify, Implement and Maintain customer service processes, standards, and key deliverables to support the customer-centric organization.
- Partner with all functional areas within the organization to ensure a world class customer experience.
- Manage the team to consistently achieve agreed business targets and objectives.
**Principal Accountabilities**
- Provide first line support for Customer Service and external sales teams.
- Lead and motivate the Customer Service Team
- Identify and implement opportunities for people development.
- Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team.
- Prepare and present monthly reports as required by the Customer Service Manager
- Review and improve existing processes and process controls.
- Identify and mitigate actual and/or potential risks.
- Support the introduction of new business.
- Manage the relationship between the team, plant functions and Plant General Manager
**Principal Activities**
- Manages change effectively and builds a successful team.
- Manage performance and development of team members.
- Enables improvements in service, quality, and cost and supports the delivery of the related KPI’s.
- Resolve service issues raised by the customer service team, liaising with relevant departments/external suppliers.
- Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
- DIFOT: Support the team to achieve and/or outperform against target.
- Finished Goods stock: maintain process to achieve targets.
- CDN’s: maintain process to achieve targets on response times and outstanding values.
- Provide monthly reports to Customer Service Manager.
- Delivers on the harmonization plan for the sites in scope.
- Runs performance reviews with key customers.
- Leads CI initiatives within scope of activities.
- CSAT survey improvements within scope of activity to demonstrate improved customer satisfaction.
- Evaluate and seek improvements to existing processes within the Customer Service Team
- Support the team in successfully integrating new business.
**Qualifications/Requirements**
**Qualifications and Experience**
- Bachelor’s degree in business or Equivalent Study or Professional Experience
- 5+ years of experience in customer service, preferably in a manufacturing environment
- Excellent communication skills in English, German as a plus
**Specific Skills and Abilities**
- Customer Focused
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Self-motivated
- Confident
- Skilled negotiator
-
Customer Service Lead
vor 1 Woche
Kreuzlingen, Thurgau, Schweiz Amcor VollzeitCustomer Service Lead- BG and BU: Healthcare- Location: AF Kreuzlingen, Swizerland- Function: Operations Customer Service- Line Manager: Customer Service Cluster Manager Pharma- Contract Type: PermanentJob PurposeThe primary role of the CS team lead is to provide first line support for both the customer service and external sales teams within the business....
-
Customer Service Representative
Vor 3 Tagen
Kreuzlingen, Schweiz Amcor VollzeitCustomer Service Representative **Location**:Kreuzlingen, CH**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to...
-
Customer Service Coordinator
vor 1 Woche
Kreuzlingen, Thurgau, Schweiz EUPRO VollzeitCustomer Service Coordinator (w,m,d) / Festanstellung (100 %)Per sofort oder nach Vereinbarung Anstellungsart: FestanstellungArbeitsort: Kreuzlingen Region: Thurgau / BodenseeSuchen Sie eine neue Herausforderung? Möchten Sie Teil einer erfolgreichen Unternehmung sein und mit ihr weiterwachsen? Dann sollten Sie weiterlesen. Für unsere Kundin, weltweite...
-
Customer Service Coordinator
vor 1 Woche
Kreuzlingen, Thurgau, Schweiz Peko AG VollzeitPEKO ist seit über 40 Jahren erfolgreich als Personaldienstleisterin tätig. Unsere Mitarbeitenden sind mehrheitlich fest bei uns angestellt und leisten durch ihre Arbeit an verschiedenen Einsatzorten unserer Kunden in der Maschinenindustrie, Umwelt-, Energie-, Nuklear- und Bahntechnik ihren Beitrag zum gemeinsamen Erfolg. Neben dem Verleih von Fachleuten...
-
Customer Service Coordinator
vor 2 Monaten
Kreuzlingen, Schweiz EUPRO VollzeitCustomer Service Coordinator (w,m,d) / Festanstellung (100 %) Per sofort oder nach Vereinbarung Anstellungsart: Festanstellung Arbeitsort: Kreuzlingen Region: Thurgau / Bodensee Suchen Sie eine neue Herausforderung? Möchten Sie Teil einer erfolgreichen Unternehmung sein und mit ihr weiterwachsen? Dann sollten Sie weiterlesen. Für unsere Kundin,...
-
Customer Service Coordinator
vor 2 Monaten
Kreuzlingen, Schweiz EUPRO VollzeitCustomer Service Coordinator (w,m,d) / Festanstellung (100 %) Per sofort oder nach Vereinbarung Anstellungsart: Festanstellung Arbeitsort: Kreuzlingen Region: Thurgau / Bodensee Suchen Sie eine neue Herausforderung? Möchten Sie Teil einer erfolgreichen Unternehmung sein und mit ihr weiterwachsen? Dann sollten Sie weiterlesen. Für unsere Kundin,...
-
Customer Service Coordinator
vor 2 Monaten
Kreuzlingen, Schweiz EUPRO VollzeitCustomer Service Coordinator (w,m,d) / Festanstellung (100 %) Per sofort oder nach Vereinbarung Anstellungsart: Festanstellung Arbeitsort: Kreuzlingen Region: Thurgau / Bodensee Suchen Sie eine neue Herausforderung? Möchten Sie Teil einer erfolgreichen Unternehmung sein und mit ihr weiterwachsen? Dann sollten Sie weiterlesen. Für unsere Kundin,...
-
Customer Service Coordinator
vor 3 Wochen
Kreuzlingen, Schweiz EUPRO VollzeitCustomer Service Coordinator (w,m,d) / Festanstellung (100 %) Per sofort oder nach Vereinbarung Anstellungsart: Festanstellung Arbeitsort: Kreuzlingen Region: Thurgau / Bodensee Suchen Sie eine neue Herausforderung? Möchten Sie Teil einer erfolgreichen Unternehmung sein und mit ihr weiterwachsen? Dann sollten Sie weiterlesen. Für unsere Kundin,...
-
Praktikant Customer Services Joop
vor 1 Woche
Kreuzlingen, Thurgau, Schweiz Holy Fashion Group VollzeitBecome fan of your job:Yes it is EXCITING - to work with us. We are people with Emotion and passion who strive for eXcellent results, driven by suCcess and Independent thinking, intrinsically motivated. We work successfully in a Team, always looking for Innovative ideas in order to satisfy our coNsumers at the highest level, and we are not afraid also to...
-
Customer Service Coordinator
vor 2 Wochen
Kreuzlingen, Schweiz Peko AG VollzeitPEKO ist seit über 40 Jahren erfolgreich als Personaldienstleisterin tätig. Unsere Mitarbeitenden sind mehrheitlich fest bei uns angestellt und leisten durch ihre Arbeit an verschiedenen Einsatzorten unserer Kunden in der Maschinenindustrie, Umwelt-, Energie-, Nuklear - und Bahntechnik ihren Beitrag zum gemeinsamen Erfolg. Neben dem Verleih von Fachleuten...
-
Customer Services Agent Strellson
vor 2 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...
-
Werkstudent Customer Service Strellson
vor 1 Woche
Kreuzlingen, Thurgau, Schweiz Holy Fashion Group VollzeitBecome fan of your job:Yes it is EXCITING - to work with us. We are people with Emotion and passion who strive for e Xcellent results, driven by su Ccess and Independent thinking, intrinsically motivated. We work successfully in a Team, always looking for Innovative ideas in order to satisfy our co Nsumers at the highest level, and we are not afraid also to...
-
Customer Services Agent windsor.
vor 1 Monat
Kreuzlingen, Thurgau, Schweiz Strellson AG VollzeitBecome fan of your job. Yes it is EXCITING - to work with us. We are people with Emotion and passion who strive for eXcellent results, driven by suCcess and Independent thinking, intrinsically motivated. We work successfully in a Team, always looking for Innovative ideas in order to satisfy our coNsumers at the highest level, and we are not afraid also to...
-
Customer Services Agent windsor.
vor 3 Wochen
Kreuzlingen, Thurgau, Schweiz Strellson AG VollzeitBecome fan of your job. Yes it is EXCITING - to work with us. We are people with Emotion and passion who strive for eXcellent results, driven by suCcess and Independent thinking, intrinsically motivated. We work successfully in a Team, always looking for Innovative ideas in order to satisfy our coNsumers at the highest level, and we are not afraid also to...
-
Customer Services Agent Windsor.
vor 3 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...
-
Customer Services Agent Windsor.
vor 3 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...
-
Praktikant Customer Services Joop!
vor 2 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest...
-
Werkstudent Customer Service Strellson
vor 3 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...
-
Intern Customer Services Joop!
vor 4 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...
-
Intern Customer Service Strellson
vor 3 Wochen
Kreuzlingen, Schweiz Holy Fashion Group Vollzeit**Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...