Installation Technician Customer Service Manager

vor 2 Wochen


Kreuzlingen, Schweiz DILAX Intelcom GmbH Vollzeit

We are looking for an applicant for a permanent position to support our team in Kreuzlingen | Switzerland as soon as possible as a

**Installation Technician | Customer Service Manager (M/F/d)**:
**Your responsibilities**:
Diverse & exciting
- Implementation of installations, initial setup and certification of DILAX products and systems regarding hardware and firmware products for customers in Switzerland
- Coordinative project management of bus and rail projects, both new build and service projects
- Customer support in the customer service environment for ongoing service orders and in 1st and 2nd level support
- Organization and implementation of customer training courses
- Creating customer and project-specific technical documents in collaboration with internal departments such as development (hardware & software), quality management and product management
- Technical sales support in preparing offers
- Collaboration on internal improvement projects

**Good qualities**:
that you bring along
- Successfully completed technical training
- Experience in carrying out customer projects for installations and set-ups (hardware & firmware)
- Experience in customer support and in the solution-oriented handling of customer complaints
- Strong customer and service orientation, structured and independent way of working, high level of commitment and reliability as well as open in communication and ability to work in a team
- Class B driving license and willingness to travel at domestic and international level
- Very good written and spoken German and good English skills, knowledge of Italian and/or French is a plus

**Our offer**:
to you
- Flexible working hours through flexitime and home office option
- 28 vacation days and a permanent employment contract
- A secure job in a sustainable industry
- Open, trusting and appreciative working atmosphere, casual dress code, "you" to the management and a comprehensive onboarding program
- Good location in Kreuzlingen (within walking distance of Kreuzlingen train station)
- International cooperation in a continuously growing company
- Free coffee&tea are of course also available:

- )

**What is the next step?**:
Let’s get things moving


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