Customer Service Lead

vor 2 Monaten

Kreuzlingen, Schweiz Amcor Vollzeit

Customer Service Lead

**Location**:Kreuzlingen, CH**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

**Customer Service Lead**
- **BG and BU**: Healthcare
- **Location**: AF Kreuzlingen, Swizerland - on site
- **Function**: Operations - Customer Service
- **Line Manager**: Customer Service Cluster Manager Pharma
- **Contract Type**: Permanent

**Job Purpose**
- The primary role of the CS team lead is to provide first line support for both the customer service and external sales teams within the business. Key focus will be the leadership, support, and motivation of the customer service team, to achieve the departmental KPI’s and targets, whilst maintaining a standard of excellence in the provision of customer service both internally and externally. Where required, the Team Lead will be expected to manage a selected portfolio of accounts.
The Team Lead will also be expected to participate in any decision-making process relating to the structure, organisation, and management of the customer service team, making recommendations, as appropriate, for ongoing development and improvement. Beside of that the Team Lead will also be responsible for implementing required Business Group processes and guidelines.
- **Job Dimensions & Scope**

**INTERNAL AND EXTERNAL RELATIONSHIPS**

**Internal** - Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
- **External** - Customers / External Sales / Suppliers
- **KEY DELIVERABLES**
- Lead the Customer Service Team to build customer loyalty through positive customer engagement and service excellence.
- Identify, Implement and Maintain customer service processes, standards, and key deliverables to support the customer-centric organization.
- Partner with all functional areas within the organization to ensure a world class customer experience.
- Manage the team to consistently achieve agreed business targets and objectives.

**Principal Accountabilities**
- Provide first line support for Customer Service and external sales teams.
- Lead and motivate the Customer Service Team
- Identify and implement opportunities for people development.
- Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team.
- Prepare and present monthly reports as required by the Customer Service Manager
- Review and improve existing processes and process controls.
- Identify and mitigate actual and/or potential risks.
- Support the introduction of new business.
- Manage the relationship between the team, plant functions and Plant General Manager

**Principal Activities**
- Manages change effectively and builds a successful team.
- Manage performance and development of team members.
- Enables improvements in service, quality, and cost and supports the delivery of the related KPI’s.
- Resolve service issues raised by the customer service team, liaising with relevant departments/external suppliers.
- Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
- DIFOT: Support the team to achieve and/or outperform against target.
- Finished Goods stock: maintain process to achieve targets.
- CDN’s: maintain process to achieve targets on response times and outstanding values.
- Provide monthly reports to Customer Service Manager.
- Delivers on the harmonization plan for the sites in scope.
- Runs performance reviews with key customers.
- Leads CI initiatives within scope of activities.
- CSAT survey improvements within scope of activity to demonstrate improved customer satisfaction.
- Evaluate and seek improvements to existing processes within the Customer Service Team
- Support the team in successfully integrating new business.

**Qualifications/Requirements**

**Qualifications

  • Customer Service Lead

    vor 6 Monaten

    Kreuzlingen, Schweiz Amcor Vollzeit

    **Customer Service Lead** - **BG and BU**: Healthcare - **Location**: AF Kreuzlingen, Swizerland - **Function**: Operations - Customer Service - **Line Manager**: Customer Service Cluster Manager Pharma - **Contract Type**: Permanent **Job Purpose** The primary role of the CS team lead is to provide first line support for both the customer service and...

  • Team Lead Customs

    vor 3 Wochen

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Team Lead Customs (d/m/w)** In this versatile and exciting position, you will manage the Customs team and be responsible for creating and checking export documents for shipments from our warehouse in Switzerland. You will coordinate shipment processing and ensure the system-based maintenance and control of customs-relevant master data. You will check free...

  • Installation Technician Customer Service Manager

    vor 4 Wochen

    Kreuzlingen, Schweiz DILAX Intelcom GmbH Vollzeit

    We are looking for an applicant for a permanent position to support our team in Kreuzlingen | Switzerland as soon as possible as a **Installation Technician | Customer Service Manager (M/F/d)**: **Your responsibilities**: Diverse & exciting - Implementation of installations, initial setup and certification of DILAX products and systems regarding hardware...

  • International Customer Services Agent Windsor

    vor 3 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    Für unser Headquarter in Kreuzlingen suchen wir Mitarbeitende, die die Zukunft der HOLY FASHION GROUP aktiv mitgestalten. Bewerben Sie sich jetzt als **International Customer Services Agent windsor. (d/m/w)**: In dieser spannenden und vielfältigen Vertriebsinnendienstfunktion sind Sie für die vollstufige Betreuung der internationalen windsor.B2B und...

  • Team Lead Customs

    vor 3 Wochen

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest...

  • International Customer Services Agent Windsor

    vor 3 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest...

  • Customer Services Agent Strellson

    vor 6 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...

  • Customer Services Agent Windsor.

    vor 6 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...

  • Praktikant Customer Services Joop!

    vor 6 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest...

  • Werkstudent Customer Service Strellson

    vor 6 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...

  • Art Tech Innovation Lead

    vor 3 Wochen

    Kreuzlingen, Thurgau, Schweiz SmartStamp Vollzeit

    We are seeking a highly skilled Art Tech Innovation Lead to join our team at SmartStamp. This is a unique opportunity to combine your passion for art and technology in a dynamic startup environment.The successful candidate will have the chance to lead our front-end development efforts, reprogramming our app using Flutter and collaborating closely with our...

  • Translation Project Manager

    vor 6 Monaten

    Kreuzlingen, Schweiz Amplexor Vollzeit

    Description: Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists. At Acolad, every position is key to our global growth: we...

  • Senior Localization Manager

    vor 3 Wochen

    Kreuzlingen, Thurgau, Schweiz Amplexor Vollzeit

    About AcoladAcolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group has a strong presence in 25 countries with over 2,500 internal experts worldwide and +20,000 external linguists.The role of Project Manager at Acolad's Kreuzlingen office requires...

  • Personalsachbearbeiter/ Administrator HR Services

    vor 3 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest...

  • Translation Project Coordinator

    vor 1 Monat

    Kreuzlingen, Thurgau, Schweiz Amplexor Vollzeit

    Description:We are seeking a highly skilled Translation Project Manager to join our team at Amplexor. As a Translation Project Manager, you will be responsible for coordinating the translation process, managing client relationships, and representing the organization to clients.Key Responsibilities:Coordinate translation projects from initiation to...

  • Shift Leader

    vor 6 Monaten

    Kreuzlingen, Schweiz BURGER KING Vollzeit

    Möchtest du dich der flamboyanten Welt von Burger King ® Schweiz anschliessen? Das trifft sich gut, denn wir stellen ein! Burger King® ist in der Schweiz in über 85 Filialen vertreten und das ist erst der Anfang. Insgesamt vertrauen uns fast 3000 Angestellte und sie wachsen so schnell wie unser Konzern. Wenn du wieder Teil der BK-Familie werden...

  • Kundendienstberater/in Admin/tech

    vor 4 Monaten

    Kreuzlingen, Schweiz Adato AG Vollzeit

    Jeden Tag bringt unsere Auftraggeberin Capita Unternehmen und ihre Kunden auf immer neuen Wegen näher zusammen - mit einem Leistungsspektrum aus Beratung, digitalen Services und neuen Technologien. Das Unternehmen ist einer der führenden europäischen Outsourcing-Dienstleister: Customer Management für Unternehmen aus unterschiedlichsten Branchen, die...

  • Praktikant Logistics

    vor 6 Monaten

    Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

    **Become fan of your job.**: Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e **X**cellent results, driven by su **C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co **N**sumers at the...

  • Senior Flutter Developer

    vor 1 Monat

    Kreuzlingen, Thurgau, Schweiz SmartStamp Vollzeit

    About the RoleAs a skilled Full Stack Developer at SmartStamp, you will be responsible for redeveloping our app using Flutter, focusing on front-end development efforts. This opportunity is ideal for creative individuals passionate about innovative technology and the art market.This role is a great chance to gain unparalleled leadership experience and...

  • Full Stack Developer

    vor 6 Monaten

    Kreuzlingen, Schweiz SmartStamp Vollzeit

    As a Full Stack Developer at SmartStamp, you will be responsible for reprogramming our app using Flutter and leading our front-end development efforts. This opportunity is ideal for creative individuals passionate about making a mark in the art market through innovative technology. Suitable for creative graduate/undergraduate students or professionals with...