International Customer Services Agent Windsor

vor 3 Monaten

Kreuzlingen, Schweiz Holy Fashion Group Vollzeit

**Become fan of your job.**:
Yes it is **EXCITING** - to work with us. We are people with **E**motion and passion who strive for e**X**cellent results, driven by su**C**cess and **I**ndependent thinking, intrinsically motivated. We work successfully in a **T**eam, always looking for **I**nnovative ideas in order to satisfy our co**N**sumers at the highest level, and we are not afraid also to show a healthy dose of **G**uts in our daily work. This is what we and our three successful brands JOOP, Strellson and windsor. stand for.

**International Customer Services Agent windsor. (d/f/m)**:
In this exciting and varied internal sales function, you will be responsible for the full-service support of international windsor B2B and in-house customers and ensure perfect service at all times. You will manage the order process in our digital tools and ensure timely delivery at all times. You will also oversee the entire administrative sales process, including monitoring incoming payments and processing all customer enquiries. You will also create customer and sales analyses.
The continuous improvement of existing processes and participation in customer service projects are part of your varied area of responsibility. Your participation in important sales events and customer meetings with the sales department as well as close cooperation with the country managers and the merchandising team complete your exciting set of tasks.

Your profile:

- Successfully completed commercial training or a degree in business administration
- Ideally initial professional experience in customer service and in supporting international markets
- Good user and IT skills (MS Office, SAP R/3)
- Very good written and spoken English, and ideally another foreign language
- Strong communication and organisational skills
- A high affinity for digitalisation and the improvement of processes
- A quick grasp of things and a structured, independent way of working
- a positive mindset and enthusiasm for fashion and lifestyle

Our employees are essential to the success of our brands and our organization. We take a 360 degree approach to strengthen the social well-being and physical health of our employees. See our benefits below:
**Events**

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**Events**

We use events to celebrate successes together with employees from all departments.

**Employee discounts**

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**Employee discounts**

In our stores and outlets, all employees receive discounts on the high-quality products of our brands.

**Good connection to public transport**

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**Good connection to public transport**

Due to the central location there is a very good connection to public transport.

**Comprehensive onboarding**

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**Comprehensive onboarding**

Through various onboarding measures, such as our HFG College, an induction plan and mentoring program, we ensure the optimal integration of our new employees.

**Working from home**

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**Working from home**

On up to two days per week, our employees have the opportunity to work from home.

**Trainings**

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**Trainings**

Job-specific as well as general training and courses can be used by employees for optimal further development.

**Thirteenth salary**

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**Thirteenth salary**

In addition to the monthly salary, you will receive a thirteenth salary.

**Family and Profession**

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**Family and Profession**

In 2017, the HOLY FASHION GROUP was the first Swiss fashion company to be awarded the rating "Family&Profession".

**JobRad**

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**JobRad**

Opportunity to obtain a bicycle through JobRad at cost-effective and tax-advantaged conditions.

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