Customer Success Associate

Vor 6 Tagen


Luzern, Luzern, Schweiz toloca Vollzeit

About the Role

The Customer Success Associate plays a vital part in ensuring the seamless delivery of our services to users worldwide. This individual possesses a deep understanding of our service, its intricacies, and the entire team. Using clear and professional language, the Customer Success Associate assists users in comprehending the details of earning potential while performing tasks within the service.

Key Responsibilities

  • Respond to user inquiries in writing, adhering to our established style;
  • Collect and analyze statistics on user appeals to derive valuable conclusions;
  • Enhance the internal knowledge base and documentation for users;
  • Participate in general meetings of the support team and the product department;
  • Take responsibility for various aspects of user support.

Requirements

  • Passionate about assisting people and providing exceptional service;
  • Excellent command of English and Russian languages;
  • Ability to independently find answers to questions using available documentation;
  • Previous experience in support services or written communication with individuals is a plus.

What We Offer

  • Personal and career development: we support employee's ambition for professional development and encourage them to implement their ideas in their projects;
  • Flexibility: we offer a remote employment. You will also design with your manager a workday that works best for you;
  • Fixed monthly salary.


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