Guest Services Manager
vor 1 Monat
We are seeking a highly skilled Guest Services Manager to join our team at the Mandarin Oriental Savoy, Zurich. This is a fantastic opportunity to work in a world-class hotel and contribute to delivering exceptional guest experiences.
Key Responsibilities- To lead the Front Office team and provide first-line support to all colleagues.
- To ensure the highest standards of professionalism and service quality among the Front Office Agents through leadership, training, and development.
- To create and monitor duty rosters and implement strategic holiday planning to maintain smooth operations.
- To set and achieve departmental goals while adhering to Mandarin Oriental's quality standards.
- To optimize efficient guest-oriented workflows in collaboration with various departments within the property.
- To monitor review platforms and handle guest feedback and complaints professionally and effectively.
- To ensure seamless check-in and check-out processes for all guests.
- To welcome, assist, and coordinate the needs of regular guests, VIPs, and other hotel guests to the highest standard.
- To guide and support team members in fulfilling guest requests, including billing inquiries or local recommendations.
- To collect and analyze guest preferences to anticipate and provide personalized service.
- To supervise and support reservation processes as needed.
- The ability to manage high volume tasks with attention to detail.
- Excellent written and verbal communication skills.
- An ability to build and maintain effective working relationships with hotel staff and clients/vendors.
- Excellent organizational and time management skills.
- A professional and confidential approach at all times.
- An analytical thinker with strong problem-solving skills.
- Very good knowledge of German and English languages.
- A competitive salary of CHF 90,000 - 110,000 per year.
- Rewards and recognition programs for employees.
- Exciting learning and development opportunities.
- Opportunities for career growth and transfers worldwide.
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