Head of Retail Operations
Vor 4 Tagen
We are seeking an exceptional leader to join our Sales Department as the Head of Retail for Compagnie des Montres Longines Francillon SA.
Role Overview
The successful candidate will have the opportunity to define and execute our international retail strategy for a leading luxury watch brand. As the Head of Retail, you will be responsible for implementing a customer-oriented retail development of our brand and spreading the exclusive elegance of our timepieces worldwide.
Main Responsibilities
- Implement a collaborative, out-of-the-box, and customer-focused mindset across all teams and countries.
- Develop a retail strategy in collaboration with Marketing, focusing on activations of the boutiques, especially after openings, to engage end-customers.
- Transfer retail competences to sales staff.
- Establish retail standards.
- Lead an international team of retail managers to ensure exceptional customer service and achieve sales targets on a global scale.
- Implement a global retail network strategy.
- Develop and implement a top-tier retail strategy for international markets to maximize sales growth and market penetration of our luxury watches.
- Identify market opportunities and develop expansion plans, considering actual distribution, culture, trends, and competition, group and brand strategy.
- Monitor performance metrics and generate reports to effectively measure the success of the global retail strategy.
- Analyze KPIs, headcounts needs, and propose actions.
- Follow up with the Boutiques on the retail operation strategy in terms of security procedures, how to merchandise, sell, present, etc.
- Prepare and follow up on all Corporate Boutique and SIS future projects through the SG guidelines for the retail committee.
- Monitor the RMIS information.
Requirements
- Retail professional profile.
- Bachelor's degree in business administration, Marketing, or a related field.
- Several years of experience in international luxury retail, preferably in the luxury goods or watches industry.
- Proven track record in developing and implementing retail strategies and building and leading international teams.
Professional Requirements
- Excellent interpersonal skills and negotiation skills to build and maintain effective relationships with retail partners.
- Exceptional communicator.
- Analytical mindset and the ability to make data-driven decisions.
Languages
Excellent communication skills in English. Proficiency in other languages is advantageous.
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