Boutique Director

vor 2 Monaten


Sankt Moritz, Graubünden, Schweiz Cartier Vollzeit
About the Role

The Boutique Director is a key position within Cartier, responsible for managing and developing a multicultural team. This role requires a strong leader who can drive commercial ambitions and provide customers with unforgettable experiences that reflect the Maison's signature.

Key Responsibilities
  • Manage and develop a multicultural team to achieve commercial ambitions and provide exceptional customer experiences.
  • Work closely with various Cartier departments to improve retail efficiency indicators, develop team skills, and optimize operational costs.
  • Create a positive and motivating environment that encourages performance, learning, and personal development.
  • Develop and implement strategies to promote the boutique's commercial and operational performance.
  • Represent the Maison as an ambassador, embodying its image and values to internal and external audiences.
  • Ensure the customer is at the heart of all actions, guaranteeing a perfect orchestration of the customer experience.
  • Supervise operations and promote a culture of efficiency and continuous improvement.
Requirements
  • Master's degree or equivalent.
  • 10+ years of retail experience in managing and developing large teams.
  • Strong leadership, communication, and management skills with a flair for business and customers.
  • Knowledge of the luxury goods industry and the jewelry and watchmaking sectors is a plus.
  • Strong organizational skills and long-term vision.
  • Strong expertise in clienteling and handling VIP clients.
  • Performance culture and results orientation.
  • Excellent analytical skills and understanding of retail productivity levers.
  • Experience in an international environment.
  • Fluency in French and English.
  • Strong digital skills and an interest in new technologies and media.
  • Strong interpersonal skills.
  • Willingness to work weekend shifts and travel for training, customer events, etc., as required.

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