Visitor Services Manager

Vor 3 Tagen


Basel, Basel-Stadt, Schweiz C028 (FCRS = CH028) Novartis Pharma AG Vollzeit
Job Overview:

We are looking for a seasoned Organisational and Planning Coordinator to lead our Visitor Services team. The successful candidate will be responsible for delivering exceptional visitor experiences, improving our company's reputation, and driving growth in visitor programs.

Main Accountabilities:

  • Develop and implement visitor programs to meet the needs of country organisations, business units, and senior management.
  • Cultivate strong relationships with hosting functions to ensure seamless visitor experiences.
  • Elevate the quality of visitor tours through research labs and production sites.
  • Manage the Novartis Visitor Services Inbox and develop the Visitor Services Homepage.
  • Coordinate events like the 'Basler Maturapreis der Novartis'.
  • Interface with the Main Gate to ensure efficient visitor check-in.

Key Performance Metrics:

  • Client satisfaction, as measured by regular feedback from senior management.
  • Visitor satisfaction, achieved through proactive feedback collection.
  • Exceptional customer service, demonstrated through positive interactions with clients.
  • Quality of visitor programs, ensured through careful planning and attention to detail.
  • Growth in visitor programs, driven by increased requests and events.
  • Proactive problem-solving, provided to resolve any issues that may arise.

Essential Qualifications:

A degree in Social or Business-related field or 10+ years of relevant experience.

  • Proven people management skills.
  • Strong understanding of Novartis and its strategy.
  • Excellent communication skills in German and English (French is an asset).
  • Outstanding coordination abilities, particularly under pressure.


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