Planning and Coordination Specialist
Vor 4 Tagen
This is a unique opportunity to join our team as an Organisational and Planning Coordinator, managing the Visitor Services function. The ideal candidate will have exceptional organisational skills, excellent communication, and a deep understanding of our company's strategy.
Main Responsibilities:
- Plan and coordinate visitor programs to meet the needs of country organisations, business units, and senior management.
- Develop and maintain strong relationships with hosting functions to ensure seamless visitor experiences.
- Elevate the quality of visitor tours through research labs and production sites.
- Manage the Novartis Visitor Services Inbox and develop the Visitor Services Homepage.
- Coordinate events like the 'Basler Maturapreis der Novartis'.
- Interface with the Main Gate to ensure efficient visitor check-in.
Key Performance Metrics:
- Client satisfaction, as measured by regular feedback from senior management.
- Visitor satisfaction, achieved through proactive feedback collection.
- Exceptional customer service, demonstrated through positive interactions with clients.
- Quality of visitor programs, ensured through careful planning and attention to detail.
- Growth in visitor programs, driven by increased requests and events.
- Proactive problem-solving, provided to resolve any issues that may arise.
Essential Qualifications:
A degree in Social or Business-related field or 10+ years of relevant experience.
- Proven people management skills.
- Strong understanding of Novartis and its strategy.
- Excellent communication skills in German and English (French is an asset).
- Outstanding coordination abilities, particularly under pressure.
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