Planning and Coordination Specialist

Vor 4 Tagen


Basel, Basel-Stadt, Schweiz C028 (FCRS = CH028) Novartis Pharma AG Vollzeit
Job Summary:

This is a unique opportunity to join our team as an Organisational and Planning Coordinator, managing the Visitor Services function. The ideal candidate will have exceptional organisational skills, excellent communication, and a deep understanding of our company's strategy.

Main Responsibilities:

  • Plan and coordinate visitor programs to meet the needs of country organisations, business units, and senior management.
  • Develop and maintain strong relationships with hosting functions to ensure seamless visitor experiences.
  • Elevate the quality of visitor tours through research labs and production sites.
  • Manage the Novartis Visitor Services Inbox and develop the Visitor Services Homepage.
  • Coordinate events like the 'Basler Maturapreis der Novartis'.
  • Interface with the Main Gate to ensure efficient visitor check-in.

Key Performance Metrics:

  • Client satisfaction, as measured by regular feedback from senior management.
  • Visitor satisfaction, achieved through proactive feedback collection.
  • Exceptional customer service, demonstrated through positive interactions with clients.
  • Quality of visitor programs, ensured through careful planning and attention to detail.
  • Growth in visitor programs, driven by increased requests and events.
  • Proactive problem-solving, provided to resolve any issues that may arise.

Essential Qualifications:

A degree in Social or Business-related field or 10+ years of relevant experience.

  • Proven people management skills.
  • Strong understanding of Novartis and its strategy.
  • Excellent communication skills in German and English (French is an asset).
  • Outstanding coordination abilities, particularly under pressure.


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