Service Excellence Manager

Vor 5 Tagen


Basel, Basel-Stadt, Schweiz Walnut Careers Vollzeit
Job Description

We are seeking a skilled Restaurant Manager to join our dynamic team. As a key member of our operations team, you will be responsible for developing and implementing operational structures and processes that ensure seamless service delivery.

  • You will assist in creating and refining the business concept to meet the evolving needs of our guests.
  • Programs and exclusive events will be organized and designed under your guidance.
  • You will oversee the service process, ensuring all preparation and follow-up work is completed efficiently.
  • You will maintain and develop relationships with regular customers, food bloggers, and the gastronomy scene.
  • You will design and implement marketing strategies, leveraging social media and influencer partnerships.
  • You will provide professional advice to guests, driving sales and revenue growth.
  • You will lead and develop the team, fostering a positive and productive work environment.
  • You will optimize the reservation and checkout system for maximum efficiency.
  • You will ensure all equipment in the service department is properly handled and cleaned.
  • You will guarantee adherence to hygiene, quality standards, and employee safety protocols.


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