Support Services Assistant
Vor 5 Tagen
We are seeking a skilled and dedicated Support Services Assistant to join our team. As a member of our support services team, you will be responsible for providing administrative support across various departments, ensuring smooth operations. You will be the first point of contact for external queries via email and contact forms, handle support inquiries via phone, email, and Intercom, and maintain internal systems.
About the RoleIn this role, you will have the opportunity to work in a dynamic and collaborative team environment, supporting the success of our organization. You will be expected to be highly organized, with excellent communication skills and the ability to work independently.
Main Responsibilities:- Reception Management:
- Act as the face of MDPI by ensuring professional reception services.
- Welcome clients, prospects, and visitors with a friendly and service-oriented attitude.
- Manage incoming phone calls, ensuring they are answered or transferred professionally.
- General Administration:
- Handle a variety of administrative and organizational tasks.
- Manage incoming and outgoing mail efficiently.
- Oversee the organization of office resources, including food, drinks, and supplies.
- Coordinate bookings for restaurants, lunches, and off-site locations.
- Assist in planning and organizing employee events.
- Support Services:
- Serve as the first point of contact for external queries via email and contact forms.
- Handle support inquiries via phone, email, and Intercom, resolving or redirecting them as needed.
- Maintain and update internal systems and manage data efficiently.
Requirements
- Qualifications:
- Educational Background: KV/Administrative degree or equivalent.
- Experience: Proven work experience of at least 2 years in an administrative role, ideally with office support responsibilities.
- Skills:
- Independent and proactive worker with excellent organizational and time management abilities.
- Strong communication skills in both written and spoken German and English.
- Dynamic team player with exceptional interpersonal skills and attention to detail.
- Friendly, service-oriented mindset with a proactive attitude.
- Adaptable to working in a fast-paced, deadline-driven, and international environment.
- Availability:
- 40% role with working days on either Monday & Tuesday or Tuesdays & Fridays, including holiday coverage for up to 5 weeks per year.
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