Luxury Experience Manager

Vor 4 Tagen


Zürich Kreis, Schweiz FIVE Zürich Switzerland Vollzeit

We are seeking a highly motivated and experienced Luxury Experience Manager to join our team at FIVE Zürich Switzerland.

About the Role

The successful candidate will be responsible for delivering exceptional guest experiences, providing seamless service, and ensuring that every interaction with our guests is nothing short of five-star.

Key Responsibilities:
  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice, and booking services for a wide variety of Guest enquiries
  • Process and deliver messages for Guests
  • Deliver and safely store Guest luggage
  • Stay current and up-to-date with all hotel services as well as daily VIP requests and special events
Requirements
  • Previous experience in a Luxury Hotel in the same role as an asset
  • Hands-on approach with a 'can-do' work attitude
  • Commitment to delivering exceptional guest services with a passion
  • Must be proactive with a meticulous eye for detail
  • Must be highly organized and energetic and possess the ability to get the job done
Benefits

Attractive incentive schemes

Rapid career advancement

Team-spirited colleagues

Fluent in English & German

A salary range of CHF 60,000 - CHF 80,000 per year (based on industry standards and location), depending on qualifications and experience.


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