Luxury Experience Host
vor 6 Stunden
FIVE Zürich Switzerland seeks a dynamic and experienced Luxury Experience Host to join our Front Office Team. As a key member of our team, you will be responsible for delivering exceptional guest experiences that exceed expectations.
Company OverviewFIVE Hotels and Resorts are known for their award-winning innovation in the front office experience. Our newly revamped lifestyle hotel in Zurich offers 149 rooms and 87 stunning contemporary suites, as well as several award-winning culinary concepts centered around FIVE's hallmark musical stylings.
Job Description- Serve as a key point of contact for Guests, efficiently responding to Guest enquiries and providing information, advice, and booking services for a wide variety of Guest requests.
- Process and deliver messages for Guests, and safely store and deliver Guest luggage.
- Stay current and up to date with all hotel services, daily VIP requests, and special events.
- E nsure orderliness and safety guidelines around the lobby and front door areas.
To succeed in this role, you will need:
- A hands-on approach with a 'can-do' work attitude.
- Commitment to delivering exceptional guest services with a passion.
- Previous experience in a Luxury Hotel in a similar role is highly valued.
- Must be proactive with a meticulous eye for detail, highly organized, and energetic.
- Ability to find creative solutions while taking ownership for all duties and tasks assigned.
- Fluent in English and German, with a strong working knowledge of industry regulations.
We offer an attractive incentive scheme, rapid career advancement, and the opportunity to work with a team-spirited group of colleagues who share your passion for delivering exceptional guest experiences.
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