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Managed Services Solutions Lead

vor 1 Monat


Zürich, Zürich, Schweiz Wipro Vollzeit
Job Summary

As a Managed Services Solutions Lead at Wipro, you will be part of our Fullstride Cloud and Infrastructure business for Europe. You will join a diverse team of experts who combine innovative thinking with breakthrough technologies to progress further and faster.

Key Responsibilities:
  • Design and develop high-complexity, revenue-generating custom services solutions that meet or exceed client requirements.
  • Translate client IT requirements into specific systems, applications, and process designs for custom technical solutions and proposals.
  • Balance sales and delivery needs to design solutions that meet or exceed service delivery requirements.
  • Work with internal teams to create win solution strategies and tailored value propositions for customers.
  • Compose technical solution documents, orchestrate the creation and negotiation of Statements of Work and SLA documentation, and ensure delivery and risk assessments.
  • Participate in the construction of optimized commercial models that align with custom solution proposals.
  • Lead approvals and review discussions to ensure associated workflow, documentation, and deliverables are met.
Requirements:
  • At least 10 years of prior experience in Pre-Sales, design, and solutions roles in a global organization.
  • Excellent oral, written communication, and presentation skills in English.
  • Conversational German in oral and written communication.
  • Excellent customer handling skills.
  • Committed to keeping customer timelines and ensuring quality of deliverables.
  • Hands-on to execute tasks at hand without support.
  • Self-driven with strong people coordination/management skills.
  • Flexible to adapt to any situation in a bid process driven by customer success.
  • Understanding of public and private cloud solutions and technologies.
  • Understanding of Workplace solutions like O365, Service Desk, Service Management.
  • Understanding of Next-Gen solutions leveraging technology like Digital, Automation, Analytics, Artificial Intelligence.
  • Understanding of network and software-defined networking.
  • Understanding of security aspects around infrastructure solutions.