Managed Services Solutions Lead

Vor 3 Tagen

Zürich, Zürich, Schweiz Wipro Vollzeit
Job Summary

As a Managed Services Solutions Lead at Wipro, you will be part of the Fullstride Cloud and Infrastructure business for Europe. You will join a diverse team of experts who combine innovative thinking with breakthrough technologies to progress further and faster. Our team is disrupting the competitive landscape by fusing digital ways of working with industry knowledge to create better business outcomes for our clients by partnering with Internal vertical domain teams and industry leading technology alliances & start up eco systems.

As a key member of our team, you will be responsible for creating solutions that help differentiate Wipro in the marketplace, enable large deal wins, and focus on building relationships & enhance Wipro's Market positioning with Analyst and Advisory community.

Responsibilities:
  • Use your expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans.
  • Lead the design of high complexity and revenue custom services solutions by translating the client's IT requirements into specific systems, applications and/or process designs for custom technical solutions and proposal.
  • Balance the needs of sales and delivery to design a solution that meets or exceeds the requirements of service delivery.
  • Work in a Physical/Virtual team to create win solution strategy and tailored value proposition to customers.
  • Align technology choices and their integrations with the respecting technical towers and practices.
  • Compose applicable Technical Solution Document, orchestrate the creation and negotiation of Statement of Works and SLA documentation related to the Proposal and Contracting phase of the opportunity.
  • Ensure delivery and risk assessments and corresponding remediation plans relative to custom solution proposals.
  • Lead approvals and review discussion to ensure the associated workflow, documentation and deliverables are met.
  • Responsible for solution cost calculation of all services in scope including resources loading, products, 3rd party costs by following organizational standard operating procedures relative to cost modelling.
  • Participation in the construction of optimized commercial models that align with custom solution proposal.
  • Responsibility extends beyond the sale into transition and transformation phase in the form of architecture review boards and innovation councils.
  • Serve as a general service subject matter expert to both internal and external customers and exposed to high degree to Wipro and Customer leadership to represent the entire deal solution in presentations and meetings.

Qualification / Experience:
  • At least 10 years of prior experience in Pre-Sales, design and solutions roles in a global organization is mandatory.
  • Excellent oral, written communication and presentation skills in English.
  • Conversational German in oral and written communication.
  • Excellent customer handling skills.
  • Committed to keep customer timelines and ensure quality of deliverables.
  • Hands-on to execute tasks at hand without support.
  • Self-driven with strong people coordination / management skills.
  • Flexible to adopt to any situation in a bid process driven by customer success.
  • Understanding of public and private cloud solutions and technologies.
  • Understanding of Workplace solutions like O365, Service Desk, Service Management.
  • Understanding of Next-Gen solutions leveraging technology like- Digital, Automation, Analytics, Artificial Intelligence.
  • Understanding of network and software defined networking.
  • Understanding of security aspects around the infrastructure solutions.

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