Area Parts Supervisor

Vor 2 Tagen


Schweiz Tesla Switzerland GmbH Vollzeit

Key Responsibilities:

  • KPI Achievement: Collaborate with Parts Advisors to achieve service excellence metrics, including customer satisfaction, productivity, profitability, and cost savings.
  • Team Performance: Continuously monitor team performance and ensure quality standards are met, providing coaching and feedback to team members to drive improvements and efficiencies.
  • Standardization and Data Accuracy: Maintain up-to-date parts standards and procedures, ensuring all work is compliant and data accuracy is maintained in the system.
  • Escalation Management: Resolve complex customer escalations with the team, utilizing effective communication and problem-solving skills to resolve issues.
  • Inventory Management: Oversee the inventory management process from receiving to fulfillment, ensuring seamless service delivery to customers.

Requirements:

  • Leadership Experience: Proven experience as a Lead Service or Parts Advisor in a customer-facing industry.
  • Innovation and Problem-Solving: Ability to lead by example and innovate processes to drive efficiency and customer satisfaction.
  • Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with internal teams and stakeholders.
  • Language Skills: Proficiency in English, with German or French language skills a plus.

About Tesla Switzerland GmbH:

Tesla Switzerland GmbH is a leading provider of electric vehicles and clean energy solutions. We are committed to delivering exceptional customer service and innovative solutions that drive the future of sustainable energy.


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