Area Parts Supervisor

vor 1 Woche


Schweiz Tesla Switzerland GmbH Vollzeit

We are looking for a skilled professional to join our team as an Area Parts Supervisor at Tesla Switzerland GmbH.

Key Responsibilities:
  • Support Parts Advisors: Collaborate with Parts Advisors to achieve key performance indicators (KPIs) such as customer satisfaction, productivity, profitability, and cost savings.
  • Performance Monitoring: Consistently monitor performance and ensure quality within the team, motivating and leading team members to achieve continuous improvements and efficiencies.
  • Team Leadership: Conduct regular one-to-one meetings and feedback sessions with team members, providing constructive coaching and following up on development training and personnel cases.
  • Standardization and Data Accuracy: Ensure that parts standards and procedures are up-to-date, and all work is compliant and accurately recorded into the system.
  • Escalations: Manage complex escalations with the team, confidently resolving and defusing difficult conversations across all communication channels.
  • Accountability: Be accountable for end-to-end completeness of inventory from receiving to fulfillment and invoicing/consumption, partnering closely with the service manager to guarantee efficient and seamless customer service.

Requirements:

  • Experience: Proven experience as a Lead Service or Parts Advisor in a customer-facing industry.
  • Innovation: Ability to lead by example and innovate processes and efficiencies, with a desire to lead and motivate a team to achieve and succeed.
  • Analytics and Problem Solving: Analytical ability to understand and impact key performance indicators and initiative to fix problems when they arise.
  • Development: Interest in developing yourself as a people manager and continuously growing by actively learning, self-assessing, and asking for feedback.
  • Communication: Ability to communicate, read, and write effectively in English, with German or French language skills required.
  • Mobility: Must have and continue to maintain a valid driving license and safe driving record, with ability to travel >=80% within the supervisory/region accountable.

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