Area Parts Supervisor
vor 3 Wochen
At Tesla Switzerland GmbH, we're looking for a skilled Parts Area Supervisor to join our team. As a key member of our Service Centre, you'll be responsible for ensuring the smooth operation of our parts inventory and logistics.
Key Responsibilities:
- Support Parts Advisors to achieve key performance indicators (KPIs) including customer satisfaction, productivity, profitability, and cost savings.
- Monitor performance consistently and be responsible for quality within your team, motivating, leading, and inspiring continuous improvements and efficiencies.
- Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases.
- Ensure that parts standards and available procedures are up-to-date, and that all work is compliant and parts transactions and data are accurately recorded into the system.
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
- Accountable for end-to-end completeness of inventory from receiving to fulfillment and invoicing/consumption, partnering closely with the service manager to guarantee efficient and seamless service to our customers.
- Liaise daily with internal teams within the Service Centre, including Service & Delivery and local Senior Management.
Requirements:
- Experience as a Lead Service or Parts Advisor in a customer-facing industry.
- Proven ability to lead by example and be innovative with processes and efficiencies.
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed.
- Analytical ability to understand and impact key performance indicators and initiative to fix problems when they arise.
- Interest in developing yourself as a people manager and continuously growing by actively learning, self-assessing, and asking for feedback and building trust.
- Ability to communicate, read, and write effectively in English, with German or French language skills also required.
- Must have and continue to maintain a valid driving license and safe driving record, with the ability to travel >=80% within the supervisory/region accountable.
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Area Parts Supervisor
vor 2 Wochen
Schweiz Tesla Switzerland GmbH Vollzeit{"h1": "Area Parts Supervisor at Tesla Switzerland GmbH", "p": "We are seeking a highly motivated and experienced Area Parts Supervisor to join our team at Tesla Switzerland GmbH. As a key member of our Service Centre, you will be responsible for ensuring the efficient and seamless delivery of parts to our customers. Your key responsibilities will...
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Area Parts Supervisor
vor 2 Wochen
Schweiz Tesla Switzerland GmbH VollzeitWe are seeking a highly motivated and experienced Area Parts Supervisor to join our team at Tesla Switzerland GmbH.Key Responsibilities:Support Parts Advisors to achieve key performance indicators (KPIs) including customer satisfaction, productivity, profitability, and cost savings.Monitor performance consistently and be responsible for quality within your...
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