Area Parts Supervisor
Vor 2 Tagen
About the Role
As a Parts Operations Supervisor - Team Coordinator, you will be responsible for overseeing the daily operations of the parts team. Your primary focus will be on ensuring the highest level of customer satisfaction by supporting our Parts Advisors in achieving their Key Performance Indicators (KPIs).
Your Key Responsibilities
- Monitor performance consistently and lead the team in continuous improvements and efficiencies.
- Conduct regular one-to-one feedback sessions with team members, providing constructive coaching and following up on development training.
- Collaborate daily with internal teams within the Service Centre, including Service & Delivery and local Senior Management.
- Ensure that all work is compliant and accurately recorded into the system.
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
- Accountable for end-to-end completeness of inventory from receiving to fulfillment and invoicing.
- Partner closely with the service manager to guarantee we service our customers' cars efficiently and seamlessly.
- Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully.
Your Qualifications
- Experience as a Lead Service or Parts Advisor in a customer-facing industry.
- Proven ability to lead by example and be innovative with processes and efficiencies.
- Ability to communicate, read, and write effectively in English, in addition to German or French language skills.
- Must have and continue to maintain a valid driving license and safe driving record and ability to travel >=80% within the supervisory/region accountable.
- Ability to adopt and adapt quickly to new technology and systems.
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing, and asking for feedback and building trust.
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Area Parts Supervisor
vor 4 Wochen
Schweiz Tesla Switzerland GmbH Vollzeit{"h1": "Area Parts Supervisor at Tesla Switzerland GmbH", "p": "We are seeking a highly motivated and experienced Area Parts Supervisor to join our team at Tesla Switzerland GmbH. As a key member of our Service Centre, you will be responsible for ensuring the efficient and seamless delivery of parts to our customers. Your key responsibilities will...
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Area Parts Supervisor
vor 4 Wochen
Schweiz Tesla Switzerland GmbH Vollzeit{"title": "Parts Area Supervisor", "description": "At Tesla Switzerland GmbH, we're looking for a skilled Parts Area Supervisor to join our team. As a key member of our Service Centre, you'll be responsible for ensuring the smooth operation of our parts inventory and logistics.Key Responsibilities:Support Parts Advisors to achieve key performance indicators...
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Area Parts Supervisor
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Schweiz Tesla Switzerland GmbH VollzeitWe are seeking a highly motivated and experienced Area Parts Supervisor to join our team at Tesla Switzerland GmbH.Key Responsibilities:Support Parts Advisors to achieve key performance indicators (KPIs) including customer satisfaction, productivity, profitability, and cost savings.Monitor performance consistently and be responsible for quality within your...
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