Area Parts Supervisor

Vor 2 Tagen


Schweiz Tesla Switzerland GmbH Vollzeit

About the Role

As a Parts Operations Supervisor - Team Coordinator, you will be responsible for overseeing the daily operations of the parts team. Your primary focus will be on ensuring the highest level of customer satisfaction by supporting our Parts Advisors in achieving their Key Performance Indicators (KPIs).

Your Key Responsibilities

  • Monitor performance consistently and lead the team in continuous improvements and efficiencies.
  • Conduct regular one-to-one feedback sessions with team members, providing constructive coaching and following up on development training.
  • Collaborate daily with internal teams within the Service Centre, including Service & Delivery and local Senior Management.
  • Ensure that all work is compliant and accurately recorded into the system.
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
  • Accountable for end-to-end completeness of inventory from receiving to fulfillment and invoicing.
  • Partner closely with the service manager to guarantee we service our customers' cars efficiently and seamlessly.
  • Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully.

Your Qualifications

  • Experience as a Lead Service or Parts Advisor in a customer-facing industry.
  • Proven ability to lead by example and be innovative with processes and efficiencies.
  • Ability to communicate, read, and write effectively in English, in addition to German or French language skills.
  • Must have and continue to maintain a valid driving license and safe driving record and ability to travel >=80% within the supervisory/region accountable.
  • Ability to adopt and adapt quickly to new technology and systems.
  • Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing, and asking for feedback and building trust.

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