Guest Experience Coordinator
vor 1 Woche
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments to our guests.
About the Role:
We are seeking a highly skilled and customer-focused Telecommunications Agent to join our team at Four Seasons Hotel des Bergues Geneva. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Provide personalized service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Stay up-to-date on hotel services and amenities, ensuring that guests receive accurate and relevant information.
- Work closely with the reservations team to ensure seamless communication and coordination.
- Manage and maintain the hotel's communication systems, including phone and email.
- Perform administrative tasks, such as data entry and report generation.
- Collaborate with other departments to ensure a smooth and efficient operation.
Requirements:
- Fluency in French (C2) and English (C1), with the ability to communicate effectively in both languages.
- Excellent listening and note-taking skills, with the ability to accurately transcribe information and requests.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to prioritize tasks and manage multiple responsibilities.
- Flexibility and adaptability, with a strong sense of diplomacy and patience.
Preferred Qualifications:
- Previous experience in the hospitality industry, preferably in a customer-facing role.
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