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Brand Performance Director

vor 2 Monaten


Genf, Genf, Schweiz MSC Cruises Vollzeit
Job Summary

The Yacht Club Director is a key leadership role responsible for delivering an exceptional luxury cruise experience to MSC Cruises' affluent guests. This position requires a strategic thinker with a passion for product development, guest satisfaction, and operational excellence.

Key Responsibilities
  • Develop and implement a comprehensive product strategy to exceed guest expectations and drive revenue growth.
  • Collaborate with cross-functional teams to design and deliver innovative luxury experiences, ensuring alignment with MSC Cruises' brand standards.
  • Monitor and analyze guest feedback, satisfaction, and revenue results to inform product development and operational improvements.
  • Coordinate with operational teams, marketing, and other stakeholders to ensure seamless execution of product initiatives.
  • Develop and maintain standard operating procedures to ensure consistency and excellence across the fleet.
  • Support fleet-wide product development projects, working closely with the Hotel Operations team and other departments.
Requirements
  • Relevant experience in a similar role in a luxury hotel chain or business consultancy or operational internal audit.
  • Fluent English; knowledge of Italian or another language is an advantage.
  • Experience in managing remote teams and multiple projects simultaneously.
  • 10+ years of experience in the Cruise industry.
Visa Requirements

EU Passport or Right to work in Switzerland.