Operations Director

vor 3 Wochen

Zürich, Zürich, Schweiz Digitas Vollzeit

Operations Director Job Description

We are seeking an experienced Operations Director to join our team at Digitas. As a senior leadership role, you will be responsible for overseeing the business operations and delivery model, implementing the business strategy and optimising the organisation's operational capabilities.

The key areas of responsibility will include:

  • Head of Operations: strategy, operating model & implementation plan, process, tools and governance.
  • Resource Management: capacity planning, utilisation and recruitment.
  • Business operation information reporting
  • Commercial Management: supporting the MD and finance teams to ensure business productivity and profitability.
  • Oversight and mentorship of the delivery management department (project management)

You will have a proven track record of providing oversight and leadership across multiple projects/programmes, while enabling others to successfully deliver day to day. You will also have strong consulting skills and be able to build strong relationships with both clients and all parts of the agency to define and adhere to viable approaches/methodologies in line with relevant industry standards.

Key Responsibilities:

  • Oversight and accountability for the delivery management department.
  • Review and help develop high value and/or high risk proposals, scopes and plans to ensure their viability.
  • Supporting with client Forecasting and Budgeting.
  • Manage intercompany network operations with on and off shore as well as 3rd parties.
  • Resource planning for client projects collaborating between client teams, practices, on and off shore teams and 3rd parties.
  • Driving adoption of operational tools in our client teams and practices.
  • Define responsibilities, set direction and allocate departmental tasks.
  • Seek to maximise revenue and margin across multiple projects/accounts.
  • Hold responsibility for the quality of the project deliverables and communications across delivery.
  • Continually improve and evolve delivery practise, sustaining a best-in-class team.
  • Report on delivery status and risk to agency leadership, providing a snapshot on projects currently being undertaken.

Qualifications and Experience:

  • Previous experience in a operation role, with proven track record of operating within a global network and project environment.
  • Experience in growing and building a department or capability.
  • Experience with managing on and off shore teams, both for delivery and distributed development.
  • Experience with managing external 3rd parties, including multi-layer or chained dependencies.
  • Extensive experience managing projects for blue-chip firms/clients, including projects in a web/digital consulting environment.
  • Demonstrable experience managing a large team of project managers, producers and other delivery specialists.
  • Multiple examples of managing successful marketing, creative, technology and transformation projects.
  • Experience developing project plans using Waterfall, Agile and hybrid project methodologies.
  • Evidence of management of project teams of 50 people or more to successful conclusion.
  • Top class communication skills including strong presentation skills.
  • Proficiency in written and spoken English is required. Knowledge of German is desirable.
  • Managed relationships at a senior level within large corporations.
  • Proven client management abilities to negotiate scope and finances.
  • Experience of crisis management situations with positive results.
  • Proven organisational skills combined with very strong meeting facilitation skills.
  • Ability to juggle multiple tasks and priorities.
  • Self-starter and self-learner, with an ability to motivate others.
  • People oriented with a focus on mentoring.
  • In-depth understanding of agency finance models and operations.

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