Data Center Operations Director
vor 2 Wochen
About the Role
Amazon Data Services Switzerland GmbH is looking for a seasoned Data Center Operations professional to lead our infrastructure management team in Zurich.
As an experienced technology manager, you will be responsible for creating and implementing strategies to drive excellence in data center operations. Your extensive knowledge of IT operations and service management practices will be instrumental in mentoring a team of technical professionals to support this work.
Key Responsibilities
- Guide a team of technical professionals to support data center operations, ensuring adherence to the highest safety standards and encouraging a world-class safety culture.
- Prioritize and assign trouble tickets to data center technicians and operators, regularly reviewing ticket queues for large events and acting accordingly.
- Edit, train, and guide data center operations technicians in best practices relating to resolving service owner issues.
- Manage and deliver mid-size projects, recommending, writing, and overseeing policies and procedures to meet industry best practices and the required Service Level Agreement (SLA).
- Maintain the on-call schedule, coordinate absence and vacations to ensure 24/7 operations, and participate in on-call rotation for emergency calls.
About the Team
We value diverse experiences and encourage candidates from all backgrounds to apply. Our team culture is inclusive, and we offer ongoing events and learning experiences to empower our employees to be proud of their differences. We strive for work-life harmony and flexibility, recognizing that achieving success at work should never come at the expense of sacrifices at home.
Basic Qualifications
Relevant professional qualification or degree in an IT field or job-related experience, direct people management experience with a proven track record of success in delivering projects, and understanding of IT operations and service management practices.
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