Cargo Sales and Reservations Specialist
vor 3 Wochen
Job Summary
As a Senior Cargo Sales/Reservations Agent, you will be responsible for compiling statistical analysis on reservation trends and providing management with relevant information. You will also respond to customer queries on flight, schedule, and shipment status, as well as evaluate and respond to customer queries on adhoc shipments.
Key Responsibilities
- Compile statistical analysis on reservation trends to provide management with relevant information.
- Provide rate quotes and respond to customer queries on flight, schedule, and shipment status.
- Evaluate and respond to customer queries on adhoc shipments.
- Monitor utilisation of allotments and pre-Bookings, following up with customers as needed.
- Create and update import and departure records, as well as inform customers with relevant post-flight status of their shipments.
- Accept reservations up to final destinations using independent judgement.
- Responsible for Contract Rate filing, rate sheets, and info visibility within the team.
- Support the sales team with CRM maintenance, customer mailings, competitions, promotions, and event management.
- Attend to customer complaints diligently and initiate tracer action and follow-up to maintain high service levels.
Qualifications & Experience
- Good standard of secondary education.
- 3+ years general cargo customer service/logistics experience with an airline and/or forwarder.
- Highly numerate and accurate under pressure.
- Knowledge of Microsoft Excel, Outlook, Word, and PowerPoint.
- Excellent written and oral communication skills in German and English.
- Self-motivated and proactive with the ability to work under own initiative.
- Excellent planning and organisation skills.
Requirements
- Applicants must have the legal right to live and work in Switzerland.
- The Company will not provide assistance with obtaining work permits.
Benefits
- Competitive remuneration package.
- Discounts on flights and hotel stays.
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