Operations Training Manager

vor 1 Monat

Zug, Schweiz Global Supply Chain Finance Ltd. Vollzeit

Global Supply Chain Finance Ltd. (GSCF), an affiliate of the Blackstone portfolio company, is the world’s leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing, and servicing receivables and payables-based programs. GSCF offers innovative SCF solutions to leading banks, non-bank investors, large suppliers, and their buyers worldwide through its in-house developed platform.

To support our team and the growth of the business we are seeking a skilled individual to join our team in Zug (CH) or Budapest (HU) as:

Operations Training Manager

Tasks

Operational procedures related duties:

  • Creator of interactive and engaging content on the functioning of all GSCF’s system and tools and responsible for keeping the content up to date and consistent in format and language across repositories
  • Responsible for coordinating trainings for new resources on GSCF’s systems and owner of the training plan including session coordination, trainer reviews and trainee feedback gathering
  • Owner of the CO team Training space in Confluence folder structure and in charge of ensuring content is accurate and updated (yearly review)
  • Responsible for preparing and presenting data in the form of pre-defined or ad-hoc reports

Cross Team Tasks:

  • Delivers trainings to the staff on new features and system capabilities
  • Liaises with the Program Leads and other Department Leads to understand the needs their teams have with regards to training and defines an action plan

Counselling roles:

  • Counsel, train and support the Operations team on system features and assist in finding solutions; ensuring system is used to its full capacity
  • Ensure know-how is spread and work closely with the Portfolio Manager/s to ensure documentation is up to date and available for the CO team
  • Assist in assessing if existing features can be utilized to satisfy new requests

Tools:

  • Confluence/Jira
  • Absorb LMS and Absorb External content repository
  • Absorb Authoring Tool
  • PowToon for video and content creation
Requirements
  • Bachelor’s degree in Human Resources, Education, Business Administration, or a related field
  • Relevant certifications (e.g., CPTM, CPLP) are a plus
  • Experience as a Training Manager, Learning and Development Manager, or similar role
  • Proficiency in learning management systems (LMS) and other training software
  • Experience in designing, developing, and implementing training programs
  • Familiarity with e-learning platforms and practices
  • Excellent communication and presentation abilities
  • Strong project management skills, with the ability to manage multiple projects simultaneously
  • Ability to assess training needs and align them with business goals
  • Strategic thinker with a focus on continuous improvement
  • Strong interpersonal skills and the ability to build relationships with stakeholders at all levels
  • High level of organizational skills and attention to detail
  • Adaptability and ability to thrive in a fast-paced environment
  • Up-to-date knowledge of current trends and best practices in training and development
  • Understanding of various training techniques, including e-learning, workshops, and simulations
  • Awareness of legal requirements and guidelines related to training and development
  • Proficiency in English; additional languages are a plus
Benefits
  • High-standard and modern working environment with a centrally located office in Zug, close to the train station (20 mins from Zurich)
  • Supportive company culture – we value innovation, integrity, and excellence
  • Great team spirit and work environment
  • Working with passionate colleagues coming from all over the world
  • Continuous professional development and progression
  • Flexible and hybrid working model
  • Possibility to work from abroad
  • Contribution to fitness membership

Interested in joining GSCF?

We look forward to receiving your complete application dossier

Only Swiss or EU passport holders or holders of a valid Swiss working permit will be considered.

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