Director, Restaurant Operations, EMEA
vor 2 Monaten
Restaurant Brands International Inc. is a leading global foodservice company, boasting a significant presence in over 100 countries with more than 30,000 restaurants. Our portfolio includes renowned brands such as TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS, each with its own legacy of catering to guests, franchisees, and communities for generations. Committed to sustainable practices, RBI focuses on enhancing food quality, environmental impact, and fostering community well-being through its Restaurant Brands for Good initiative.
Job TitleSenior Manager, Field Operations, EMEA
Job DescriptionWe are seeking a seasoned professional to join our team as a Senior Manager, Field Operations, EMEA. As a key member of our operations team, you will be responsible for driving restaurant operations excellence across the EMEA region. Your expertise will directly impact guest satisfaction and franchisee success.
Key Responsibilities- Brand Standards: Implement brand standards and operating procedures with a focus on the Popeyes Operations Manual.
- Best Practices: Identify areas for improvement to drive guest satisfaction and franchisee profitability.
- Training: Develop and deliver training initiatives in EMEA through classroom and digital platforms.
- Extensive knowledge of the quick service restaurant industry and restaurant operations.
- 5+ years of experience in large-scale restaurant settings.
- Exceptional communication and interpersonal skills.
- Organized, self-motivated, and a team player.
- Strong leadership abilities and business acumen.
- Thrives in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Excel and PowerPoint.
- EU/Swiss/Norwegian passport required.
- Excellent written and oral communication skills.
- Ability to listen, influence, and present ideas effectively.
- Apply problem-solving methodologies with precision.
- Analyze root causes and devise solutions.
- Utilize analytical skills for business growth.
- Demonstrates ethical behavior and builds trust.
- Excellent relationship-building and judgment skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Willingsness to learn new software programs.
- In-depth knowledge of restaurant operations.
Expect occasional travel within the EMEA region as part of the role requirements.
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