Customer Support
Vor 2 Tagen
**Arbeitsort**: Zürich
Als Teil unseres Customer Support Teams hilfst Du unseren Kunden mit Freude und Geduld bei Ihren Anfragen weiter. Mit Deiner Art zauberst Du den Kunden ein Lächeln aufs Gesicht. Ebenfalls unterstützt Du unser junges und wachsendes Team bei allgemeinen administrativen Aufgaben und Projekten.
Aufgaben
- Als Teil des Customer Support Teams beantwortest Du Kundenanfragen und -feedbacks der Endnutzer unserer Plattformen und sorgst dabei dafür, dass Sie unsere Fans sind
- Du beantwortest Kundenanfragen zeitnah und präzise per E-Mail (eventuell auch per Chat und Telefon), erkennst dabei Kundenbedürfnisse und unterstützt unsere Kunden bei der Nutzung bestimmter Funktionen
- Du verantwortest den 2nd Level Support. Du übernimmst die komplizierteren Fälle und unterstützt das 1st Level Support Team mit einer lösungsorientierten und unterstützenden Art
- Du kommunizierst und meldest Produktfehler oder wertvolles Kundenfeedback, sodass das IT Team sie zeitnah untersuchen kann
- Vernetztes Denken ermöglicht Dir das Erkennen von Mustern und potentiellen Verbesserungen unserer Prozesse und Produkte
- Du führst Profil-Checks durch und hältst dadurch die Qualität der Benutzerprofile hoch
- Du unterstützt unser wachsendes Team bei administrativen Aufgaben und bei internen Projekten, wie z.B. das online Hilfe-Center zu aktualisieren oder Recherchen zu neuen Tools und Trends.
Qualifikation
- Du hast Freude am Kontakt mit Kunden, handelst stets kundenorientiert und verfügst über Durchhaltevermögen bei der Problemlösung
- Dich zeichnet eine sehr praxis
- und lösungsorientierte Denkweise und eine gute Portion Eigeninitiative aus
- Du bist belastbar und bleibst auch bei negativen Feedback gelassen und professionell.
- Du bringst gute schriftliche und mündliche Kommunikationsfähigkeiten in Deutsch und Englisch mit; weitere Sprachen, jedoch vor allem Französisch sind ein grosses Plus
- Du hast gute Kenntnisse in sowie Interesse am Umgang mit digitalen Produkten/Plattformen
- Deine Arbeitsweise ist zuverlässig, genau und selbstständig
- Eine positive, kommunikative und motivierende Persönlichkeit zeichnet dich aus
- Teamplayer, der auch Herausforderungen außerhalb seines Arbeitsbereichs annimmt
**Benefits**:
Why Lemonfrog
Lemonfrog AG is the company behind leading marketplaces in the area of childcare, pet care, tutoring and cleaning services in Switzerland, Germany, Austria and Spain.
Wondering why we think you will love working at Lemonfrog? Here are 3 reasons:
Stability and growth
We launched Lemonfrog in 2007, with our first marketplace for childcare in Switzerland. Now, we operate a total of 15 marketplaces in different areas, from childcare to dating. You will be joining a stable, yet growing, purpose-driven, self-funded organisation.
Talent will surround you
We have created a highly collaborative international environment where everyone has a real chance to learn and grow. Your teammates are always willing to help and share their knowledge. We also encourage you to share your ideas
Responsibility and opportunity grow
You have the ability to scale the marketing growth efforts as well as the possibility to take over responsibility of whole markets or platforms. A day is never boring and variation is part of your day to day, as you are working with 15 different platforms.
Results-oriented team
We don't micromanage and we try not to interrupt your work with random tasks. We trust our team members to take full responsibility and ownership of the work that they do.
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