Customer Success and Digital Marketing Internship

vor 2 Monaten


Zurich, Schweiz MyBikePlan Vollzeit

We are revolutionizing the way you buy an E-Bike online. MyBikePlan is the only e-commerce platform which allows customers in Switzerland to purchase an E-Bike on a monthly price. Rather than spending CHF 4000 upwards on an E-Bike, customers can pay it in a plan from 12 to 48 months starting at CHF 60 per month. MyBikePlan was built on the understanding on today's generation and their desire to divide their payments out on a monthly basis, rather then spending it all at once.

We started developing MyBikePlan in the Summer of 2019 and have been selling since 2020. We have had strong exponential growth and therefore are looking for creative support.

Tasks

We are looking for a highly motivated, creative individual who will take on extremely hands on projects and work that have a direct impact on the future of MyBikePlan. You are the second hire and are critical in helping us get to the next stage.

There are two main areas that you will be responsible / support in:
**Customer Success Operations**:
**You will be in direct contact with customers and will be**:

- Leading customers through the sales process
- Helping generate leads by answering all customers questions
- Processing existing customers and making sure everything is done to keep them as happy as possible
- Hands on with our CRM (Hubspot) platform and designed sales process to help keep an overview of all customers

**Brand Marketing**:

- Creating long term content for brand marketing (Video and Written)
- Engaging with community
- Creating content for SEO marketing
- Forum Marketing
- Social Media Community Marketing
- Marketing Partnerships

**Requirements**:
We do not care about certificates and papers.

You can be a designer, a sales person and engineer or an electrician. All that is important is that you are creative and that you are willing to learn and DO.

We need people that will go out and learn a skill to create something if need be. We need people that can think out of the box on how to find a solution.

**Language requirments**: French (must), Italien and German are a plus and company language is English.

If you like bikes that's obviously a plus ;).

**Benefits**:

- A crazy impactful entry level position at a fast growing e-commerce business
- A super exiting and ever-changing environment
- Opportunity to develop personal career or entrepreneurial ambitions in correspondence with us
- After the internship the possibility to stay on as part of our team.



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