Head of Customer Success
Vor 3 Tagen
Ready to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm. Recognizing the need for change, grape aims to revolutionize the traditional employee insurance model.
Your Role
As our Head of Customer Success Management your core mission is to build our Customer Success Management department from the ground up. Next to leading the team, you’ll be managing key customer and distribution partner relationships, the end-to-end onboarding of new customers and resolving and coordinating customer inquiries.
While working closely with our Chief Distribution Officer, the Head of Customer Success Management will continue to build our Customer Success Management in order to ensure an excellent customer and distribution partner experience. In this role you’re in a key position to ensure customer satisfaction, avoiding churn, supporting in generating additional volumes and maintaining sustainable growth.
Have you built up a Customer Success Management organisation and processes from scratch before? And are also not afraid to roll up your sleeves to get things done? Then we would love you to apply
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