Regional Manager Ame Customer Contact Center

vor 1 Woche


Zurich, Schweiz ABB Vollzeit

**Regional Manager AME Customer Contact Center**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Contact Center Regional Manager, the position holder will lead the activities within the region supporting 10-20 countries and team around up to 30 Support Specialists located in the region. In the role, the vision is to establish and run an organization which is seen as a trusted partner to optimize global processes for customer journey through multi-channels and with target to make ABB easier and enjoyable to do business with by reducing customer effort and increasing customer experience with ABB. Contact Center partners with all ABB businesses/divisions as well supports functions to enable achieving objectives like cost efficiency, service quality and customer satisfaction.

**This position reports to**:
Global Head of Contact Center

**Your responsibilities**:

- Lead Contact Centers service delivery within own Region (or dedicated Center of Expertise (CoE), serving in specific core language(s)) by achieving targets like productivity, cost, customer satisfaction, SLAs, KPIs.
- Drive performance management and process excellence, - harmonization, and continuous improvement culture within the region and adopt digitization (e.g. RPA, BI, Chatbot) to enable agile and cost-effective operations
- Build up and lead a network of unit representatives within the Region to continuously improve customer experience, by defining, planning and implementing related actions jointly with local business units and in accordance with CX philosophy.
- Ensure that Contact Centers within the Region are properly organized, staffed, and directed while building an effective, capable, and high performing organization following business needs and CC strategy.
- Provide 1st line of leadership guidance and support in region by coaching, guiding, motivating, developing, and empowering the team for continuously improving service delivery.
- Create a culture of recognition, delivery orientation, change management and ownership within own Region.
- Be accountable and responsible for maintaining budgets and forecasts as well optimizing the cost at region level

**Your background**:

- Competencies: Strategic thinking, Change catalyst, Expertise in Process Excellence, Proven leadership and business acumen, Proficiency in English language
- Strong Project Management and Communication skills
- Extensive experience with strong exposure in managing global teams in both captive and BPO 3rd party set up
- Experience in managing CXO level discussion within the country
- Strong leadership skills
- Ability to drive change

**More about us**:



  • Zurich, Schweiz Radware Bot Manager Vollzeit

    Regional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...

  • Project Manager

    vor 2 Wochen


    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Process, project and program management - Personal & Corporate Banking **Job Reference #** - 264686BR **City** - Zürich **Job Type** - Full Time, Part Time **Your role** - Are you digital and ready for a new challenge in an international environment? Do you enjoy working with people? Do you share our passion to create the best...


  • Zurich, Schweiz Siemens Vollzeit

    **Smart Infrastructure Ensemble, faisons la différence** Siemens rend les bâtiments et les villes plus intelligents et fournit aux citoyennes et citoyens une énergie respectueuse de l’environnement. Nous utilisons l’intelligence artificielle à bon escient et facilitons les déplacements en toute sécurité d’un point à un autre. Chaque jour, de...


  • Zurich, Schweiz Employ Me AG Vollzeit

    Vermittelt.Verbindet.Verlässlich. **Teamleiter Contact Center*** **min. CHF 75´000.00**: **MEINE AUFGABEN** - Qualitativ hochstehende Dienstleistung gewährleisten - Mitwirken bei Rekrutierung neuer Mitarbeitenden - Coaching und Führung der Contact Center Mitarbeitenden - Mithilfe im operativen Tagesgeschäft - Kommunikation und Koordination innerhalb...


  • Zurich, Schweiz SMS Concast AG Vollzeit

    Expand your horizons by joining the team at SMS Concast AG, Zurich, as **REGIONAL MANAGER CUSTOMER SERVICE (M/F/d) - part-time 80%**: YOU ACT As Regional Manager Customer Service, you will be responsible for independently looking after the spare parts business in the group of countries assigned to you - from the initial customer enquiry up to...


  • Zurich, Schweiz Regional Office - EAME Vollzeit

    Summary **We open doors.** **At Hyatt, there’s a home for every stage of your career.** We nurture curiosity, helping you to learn new skills that support your personal and professional development. Chart your own journey by venturing into new roles, different brands and international opportunities. Here, doors are meant to be opened and horizons...


  • Zurich, Schweiz Radware Vollzeit

    Regional Sales Manager, DACH - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share and revenues...


  • Zurich, Schweiz Radware Vollzeit

    Regional Sales Manager, Switzerland - (2300001G) Regional Sales Manager, Switzerland Radware is looking for a Regional Sales Manager in Switzerland to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share and...


  • Zurich, Schweiz Jörg Lienert Vollzeit

    **Hier steht der Mensch im Fokus. Sie überzeugen mit ausgeprägtem Organisationssinn und Führungskompetenz. Eine professionelle Betreuung von Kundinnen und Kunden steht ebenso im Zentrum, wie Ihr Team, das Sie immer von neuem begeistern und motivieren.** Unsere Auftraggeberin ist ein innovatives Dienstleistungsunternehmen im Bereich Care Support mit Sitz...


  • Zurich, Schweiz Fortinet Vollzeit

    **Regional Account Manager** In this key role, you will manage and drive direct sales engagements into Territory accounts in the assigned territory. Your focus will be to create and implement account plans focused on attaining deployments of Fortinet products and services. This exciting role will allow you to use your extensive network to run and grow...


  • Zurich, Schweiz Groupe Mutuel Vollzeit

    Sie haben eine Arbeitsstelle entdeckt, die zu Ihren Kompetenzen passt und sind bereit, sich dieser neuen Herausforderung zu stellen? Bewerben Sie sich jetzt. **IHRE AUFGABEN**: - Leitet und betreut sein/ihr Team - Garantiert die Qualität des Telefonempfangs und mínimale Wartefristen durch Kontrollen - Definiert und plant den Ausbildungsbedarf der...

  • Data Center Manager

    vor 2 Wochen


    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    Please not that Data Center experience is not required, it will be a plus. - 4+ years of experience in Data Center Operations or similar roles. - 3+ years building strong, successful technical teams in a similar culture. - Team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic...


  • Zurich, Schweiz AWS EMEA SARL (Switzerland) Vollzeit

    BS degree in Finance, Economics, Engineering, Computer Science, or a similar field or 5+ years of experience in lieu of a degree. 7+ years of experience in partner management or business development and/or infrastructure program/product management. 5+ years of experience with data center infrastructure and operations, site selection and procurement or...


  • Zurich, Schweiz SIX Vollzeit

    Wir gestalten schon heute die Zukunft der Finanzmärkte. Deshalb investieren wir in kluge Köpfe, in ihre Ideen, ihr Wissen und ihre Entwicklung. Dafür kombinieren wir unsere besten Seiten. Wenn du wissen möchtest, warum Stabilität uns so beweglich, Erfahrung uns so offen für Neues und Empathie uns so erfolgreich macht, bewirb dich auf die...


  • Zurich, Schweiz Digital Realty Vollzeit

    **Your Role** Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. As a Customer Success...


  • Zurich, Schweiz ABB Vollzeit

    **ELSP/ELSB Data Center Segment Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Zurich, Schweiz Novo Nordisk Vollzeit

    Customer Experience Manager **Category**:Project Management & Agile**Location**:Zurich, Switzerland Zurich, CH- Join Novo Nordisk and Shape the Future!- Are you passionate about customer experience? Do you thrive on designing, orchestrating, and executing impactful customer engagement strategies? Novo Nordisk, a global leader in healthcare, invites you to...

  • Regional Sales Manager

    vor 13 Stunden


    Zurich, Schweiz Demolytic Vollzeit

    **Zürich**: **Schweiz**: Zur Erweiterung unserer Kundenbasis und zur Erreichung von Verkaufsquoten für bestimmte Bereiche unseres Unternehmens suchen wir einen Regional Sales Manager. Um in dieser Position erfolgreich zu sein, sollten Sie über Erfahrung im Betriebsmanagement einer Filiale (oder mehrerer Filialen) verfügen und gleichzeitig die...


  • Zurich, Schweiz SIX Vollzeit

    Wir gestalten schon heute die Zukunft der Finanzmärkte. Deshalb investieren wir in kluge Köpfe, in ihre Ideen, ihr Wissen und ihre Entwicklung. Dafür kombinieren wir unsere besten Seiten. Wenn du wissen möchtest, warum Stabilität uns so beweglich, Erfahrung uns so offen für Neues und Empathie uns so erfolgreich macht, bewirb dich jetzt. ***Head...


  • Zurich, Schweiz BOARD International SA Vollzeit

    **Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyse and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...