Butler (Gn) - The Riverside Mozart On The Danube

Vor 4 Tagen

Basel, Schweiz Riverside Collection GmbH & Co KG Vollzeit

To provide a personal five
- star service to Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
- To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request.
- To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.

**General Responsibilities**
- To provide a personal five-star service to all Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
- To assist with any assigned duties in all F&B outlets on board (Restaurants, Bar, Bistro)
- To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request.
- To make onboard reservations, pack/unpack and shine shoes for all Guests upon their request.
- To do deliveries (such as laundry, gifts, etc.) to all Guests.
- To replenish drinks, ice twice a day or as necessary.
- To log the Guests personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner.
- To order sufficient soft drinks, liquor/wine for all pantries and to ensure that Menus are distributed to designated Suites in a timely manner (as per assigned side-duty and schedule).
- To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.
- To follow the proper cleaning and maintenance procedures of equipment in Pantries at all times.
- To clean and refill the Coffee Machines in assigned pantries properly, as per schedule and according maintenance manuals.
- To ensure that all equipment is properly and securely stored away when not on duty.
- To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
- To complete a Work Registration Form correctly every month and to submit it to the Restaurant Manager in a timely manner.
- Check with Restaurant Manager for daily update on guest needs and special requirements.
- Each month an inventory of all China, Glass and Silverware to be taken and report given to Restaurant Manager.
- To adhere to all Company Policies and Procedures, Manuals and Directives.
- Other responsibilities, as assigned, but not limited to the above.

**Financial Responsibilities**
- To be cost conscious with the use of consumables and bonded items.
- To be cost conscious with the use of cleaning materials.
- To keep crockery and glassware breakages to a minimum.
- To be cost conscious with pantry food and locker inventory.
- To ensure that Company property is maintained properly and treated with respect at all times.

**Safety Responsibilities**
- To properly use Personal Protective Equipment in work areas at all times.
- To practice Safe Lifting Techniques at all times.
- To do In Port Manning duties as scheduled and as required by Company policy.
- Emergency Duties:

- To follow instructions noted on Safety.
- To participate in Guest/Crew Lifeboat Drills as per instructions.
- Other safety responsibilities, as assigned, but not limited to the above.

**Education/Position Requirements**
- College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required.
- Butler School, beneficial.
- Or Minimum of three (3) years proven experience in a luxury international hotel property or two (2) years’ experience in the luxury cruise ship industry preferred.
- Fluent in Written and spoken English.
- Good communication skills.
- Must have very good organizational skills and show attention to detail.
- Must undergo onboard HACCP training.
- Must have initiative and the ability to work independently.
- Must be able to remain calm under pressure.
- Must be service minded with an outgoing, charming and friendly personality.

**Team Communication and Meetings**
- To communicate with the Restaurant Manager on a regular basis.
- To conduct Butlers meetings on regular basis.

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