Director of Groups

Vor 2 Tagen


Luzern, Schweiz Mandarin Oriental Palace Luzern Vollzeit

Leitung (Veranstaltung / Bankett)

Are you ready for the new challenge as Director of Group & Events?

We are looking for **a Director of Group & Events** to join the pre-opening team at the Mandarin Oriental Palace, Luzern from now on.

The legendary Hotel Palace Luzern first opened in 1906 and is in the heart of the city, on the shores of Lake Lucerne. After a complete multi-million-franc renovation, the Mandarin Oriental Palace, Luzern is delighted to reopen the doors for its colleagues and guests this summer.

The Mandarin Oriental Palace, Luzern will comprise 136 rooms and suites offering excellent views of the lake and mountains.

2 restaurants, one bar together with a variety of social and meeting facilities, a spa and a fitness room will enchant our guests.

**The **Director of Group & Events **will be responsible for the following duties**:

- To ensure that all calls and sales leads are answered in a timely manner and as per company standards
- To constantly review actual group/function requirements
- To ensure clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance
- To provide performance appraisals and feedback as per company procedures
- To carry out site visits as per company standards
- To provide excellent customer service consistently
- To execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event
- To ensure that all booking systems are maintained to achieve optimal results
- To manage all sales related activities, leading by example
- To keep up to date with market trends and utilizes all Business Intelligence reports available

**What we are looking for**:

- Must have a previous experience in a similar role within luxury hospitality,
- Effective time management, communication and presentation skills.
- Excellent verbal and written communication in German and English.
- Proficient in Microsoft Excel and strong mathematical and analytical skills.
- Mature and outgoing with excellent interpersonal skills for both external and internal customers


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