Assistant of Customer Service Administration 100%

Vor 7 Tagen


Lengnau, Schweiz Montres Rado SA Vollzeit

**Description du poste**:

- Conseil à la clientèle par téléphone et par écrit en français, allemand, anglais et italien
- Accueil, conseil, saisie de la demande et remise des réparations au guichet Service Client
- Saisie des réparations à la réception du service clientèle
- Etablissement et envoi de devis, factures et notes de crédits
- Modification de devis, mises en travail
- Préparation des factures et documents d’expédition pour l’envoi de colis internationaux
- Suivi et rappel des devis et factures ouverts

Tâches secondaires
- Déballage, saisie et photo des réparations entrantes
- Emballage et expéditions des réparations terminées pour l’envoi
- Remise des colis à La Poste
- Soutien au Customer Care en cas de réclamations clients
- Statistiques / Reporting
- Soutien au Technical Support dans le conseil aux partenaires de service

**Votre profil**:

- Forte orientation clients
- Très bonnes aptitudes d’écoute et relationnelles
- Capacité à s’affirmer
- Organisé, rapide et autonome
- Flexible, fiable, précis, résistance au stress

**Exigences relatives au poste**:

- Formation commerciale achevée
- Quelques années d’expérience dans le conseil client, expérience dans l’industrie horlogère un plus
- Maitrise de la suite Microsoft Office, bonnes connaissances d’Excel
- Connaissances de SAP/R3 et SalesForce un plus

**Connaissances des langues**:

- Français et allemand courants
- Bonnes connaissances d’anglais
- Autres langues un atout



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