Global Account Manager

vor 7 Monaten

Zug, Schweiz SHL Medical AG Vollzeit

Location: Zug, Switzerland

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.

**Job Overview**

As Global Account Manager, you are responsible for building and maintaining strong relationships with existing SHL Medical customers. You will be responsible for understanding their needs and expectations and ensuring their satisfaction with our products and services. After the development agreement is signed, you will be the customers’ main point of contact and will be responsible for negotiating the supply agreement, providing continuous customer support, initiating the execution of the supply agreement, and generating new business opportunities with the customer.

**Main Responsibilities**
- **Account strategy support**: Provide input to the design of account strategies and support with the execution of account plans.
- **Supply agreement negotiation**: Develop, present, and negotiate commercial supply agreements based on pricing provided by the Pricing & Offer Management team. If necessary, implement price increases for ongoing supply, negotiate supply scale-ups, and execute other changes to the supply agreement.
- **Customer support**: Act as the main contact along the sales process after the development agreement is signed. Ensure maximum customer satisfaction - e.g., by providing transparency in contracts, following up on customer requirement changes, connecting the customer to the right stakeholder, etc.
- **Supply agreement execution**: Secure customers’ approval of the supply agreement and internally transfer customers to supply chain and operations to initiate the execution of the supply agreement. Intervene with customers in case of escalation risks and meet with customers on a regular basis to review the contract and any potential concerns.
- **Relationship building**: Identify, develop, and nurture both existing and new stakeholder relationships at existing customers of SHL Medical with the aim of generating leads. Collaborate with the Business Development team to pursue identified new business opportunities.

**Skills and Qualification**
- **Education**: Bachelor’s degree in a relevant field (technical, business, medical, etc.). Master’s degree or further education are considered a plus.
- **Commercial experience**: Strong experience in account management and / or sales with deep knowledge and passion for business-to-business sales processes involving complex products, with long sales cycles and multiple stakeholders.
- **Industry knowledge**: Experience in the pharmaceutical, biotechnology, med-tech, primary packaging, secondary packaging, and / or drug delivery device industry.
- **Relationship building**: Excellent interpersonal and communication skills to build strong relationships with clients. Being proactive, responsive, and maintaining regular contact with clients.
- **Stakeholder management**: Ability to drive forward the commercial agenda based on in-depth experience in building up, engaging with, and managing stakeholder groups from diverse cultural backgrounds, internal and external audiences, and varying levels of seniority.
- **Project management**: Strong sales project management skills with proven ability to initiate, scope, set up, and drive opportunities along the sales process. Ability to maintain demanding timelines and flexibility to master a workload which frequently necessitates an adjustment of priorities.
- **Analysis and problem solving**: Strong analytical, problem-solving, and ideation skills. Able to turn customer problems into impactful solutions and communicate these in simple and easy to understand messages.
- **Overseas travel**: Willingness and flexibility to travel overseas for approx. 30% of working time (customer meetings mainly in Asia and US, events, conferences, exhibitions etc.).
- **Language**: Fluent in written and spoken English. Other language skills are considered an advantage.

**We Offer**
- A company culture Focusing on our Customers, Operating with Ethics and Integrity, Driving Simplicity, Learning, Improving & Delivering Together.
- A multicultural team and modern working environment with state-of-the-art facilities and technologies.
- Challenging assignments in a fast growing and innovative industry.
- Various opportunities for personal and professional development within a global organization.
- Flexible hours and hybrid working policy.
- Centrally located office in Zug, very close to the train station.

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