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Account Manager

vor 1 Monat

Zug, Schweiz Scalable Solutions AG Vollzeit

Weekly Hours: 40 hours

**About Scalable Solutions**:
Scalable Solutions is an international SaaS company specializing in global fintech solutions in the field of digital asset management since 2013. Today, Scalable products are used by millions of users from more than 200 countries; we are trusted by institutional clients such as stock exchanges, brokers and banks.

Our development centers operate in over 10 countries, including Switzerland, the United Kingdom, the USA, Spain, Georgia, Indonesia, and Cyprus.

As strong performers in developing, decision making and delivering leading technology solutions to industry leaders, we are open to high-skilled people from all over the world. Join Scalable Solutions to drive innovation within the global fintech market.

**About the role**:
We are looking for a proactive Account Manager to join our team.
- Respond promptly to inquiries. Provide clients and partners with explanations regarding operational activities and service levels. Oversee timelines and information exchange as needed.
- Conduct negotiations, find compromises, and facilitate effective communication and coordination for issue resolution among clients, support, and development teams.
- Assist in formulating tasks. Guide and direct less experienced team members and train functional teams.
- Organize incoming information to ensure consistency in service delivery and contract compliance.
- Collect, analyze, and present statistical data and trends related to service levels and operational efficiency.
- Build long-term relationships with clients based on their strategic objectives.
- Handle intensive work and a flexible schedule.

**Qualifications**:
**You have**:

- At least 4 years of experience as an Account Manager in IT or as an IT entrepreneur.

**Highly preferred**:

- Drive to quickly and independently learn, master, and structure information, identify insights, and understand real needs from brief statements, along with the ability to ask the right follow-up questions.
- Exceptional communication skills, stress resilience, experience, and creativity in conflict resolution.
- Strong skills in handling large information flows, prioritizing, and problem-solving. Ability to manage a dynamic workload while proactively communicating intermediate results.
- Initiative and a desire to improve current processes and develop new ones.
- Proficiency in both spoken and written Russian and English (C1 level).

**Additionally**:

- The ability to work from anywhere in the world
- Flexible schedule
- Flexible time-off and holiday policy
- Partial sport compensation
- Partial education compensation

**Compensation range**: