Key Account Manager, Aesthetics
vor 4 Stunden
With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients and the healthcare professionals we serve every day. We aim to empower each employee and to promote their personal growth all the while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create unparalleled, direct impact.
As our new Key Account Manager, within this role, you will be responsible for implementing and executing Key Account & Client Management plans and processes to retain and strengthen client relationships.
**Responsibilities**:
- Implement the developed Key Account & Client Management programs, plans and policies and prepare for execution to retain and strengthen client relationships and meet business needs
- Understand and analyze ongoing Key Account & Client Management processes identifying any need for improvement and implementing programs and policies that better suit the needs of Galderma
- Develop and formulate client engagement activities, including identifying client business requirements and reviewing proposals and quotations to meet business needs
- Coordinate and prioritize Key Account & Client Management activities to provide effective service to all level of Galderma employees
- Track and report the results and the alignment of the Key Account & Client Management activities to retain and expand current customer relationships
- Implement and execute high-quality customer service and issue resolution in order to retain current clients
- Implement, execute and maintain Client engagement activities, including identifying client business requirements and preparing proposals and quotations
- Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies
- Collaborate Industry-specific relationship management activities
- Participate in driving transformation and change of Key Account & Client Management practices
- Guide and consult Galderma employees on Key Account & Client Management related matters with focus on operational activities
**Minimum Requirements**:
- Bachelor’s Degree or equivalent experience/qualification in the field of marketing, sales, economics, pharma industry or health economy preferable
- Minimum of 5-8 years of consulting experience in the service-oriented private clinic and practice sector
- Proven communicator with positive charisma and a feel for people - from clinic managers to desk staff
- Entrepreneurial, creative thinking coupled with hands-on way of working, even in challenging change projects
- Enthusiasm for premium service quality and experience staging
- Excellent analytical skills and problem-solving competence
- Proven experience in key account consulting and consulting in the healthcare sector
- Experience with implementation and execution of tailor-made trainings and workshops
- Execution of customer relation management
- Project management and execution of transformation processes
- Good communication skills and writing skills
- Language skills: German fluent, English fluent, good French skills
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