Customer Service Manager
vor 5 Monaten
**Description du poste**:
**Vous êtes passionné(e) par le transport et la logistique ? Rejoignez une équipe dynamique chez SAFRAM et devenez un(e) acteur(trice) clé de notre succès européen **
CCLD, leader du recrutement augmenté en France, recherche pour son client SAFRAM, une entreprise suisse de renom dans le secteur du transport et de la logistique, un(e) **Customer Service Manager** dynamique et expérimenté(e) pour renforcer son équipe à Genève. Ce poste est ouvert aux travailleurs frontaliers et représente une opportunité unique de contribuer à l'expansion d'une entreprise leader sur son marché.
**Localisation**: Genève, Suisse
**Type de contrat**: CDI
**Temps de travail**: Temps plein
**Pourquoi rejoindre SAFRAM ?**
- Une entreprise avec un réseau étendu à travers toute l'Europe.
- Un environnement de travail dynamique et en constante évolution.
- Une culture d'entreprise axée sur la qualité de service et la satisfaction client.
**Vos missions**:
But de la fonction : Renforcer l’équipe Key Accounts par la prise en charge du suivi des livraisons, la
faisabilité des trafics, les nouvelles mises en place de lignes (pays, clients, procédures douanières et
instructions à de nouveaux agents.
Le Key Account est le référent privilégié ou unique du client ou des clients qui lui sont assignés.
Vous devez:
- Répondre à toutes les demandes internes et externes relatives aux dossiers Clients assignés
(réception de la demande, saisie SAP, suivi des livraisons, faisabilité des trafics, nouvelles mises en
place de lignes).
- Réception et traitement des anomalies auprès des agents et/ou partenaires (analyse du problème,
déterminer si le client doit en être informé, suivi du problème annoncé jusqu’à sa résolution).
- Mise en place des express (étude de faisabilité, choix des prestataires, pricing au client, mise en
place finale en collaboration avec l’Exploitation et taxation du dossier dans SAP).
- Gestion des réclamations (réception des plaintes, feedback au client après analyse au sein du
réseau et auprès des partenaires concernés.
- Meeting (bilan de l’activité de la période écoulée, explication sur les défaillances rencontrées et
actions correctives mises en place).
- Visites ponctuelles du ou des clients.
**Objectifs**:
- Améliorer la satisfaction client grâce à une gestion impeccable des dossiers.
- Maintenir une communication fluide et efficace pour résoudre rapidement les problèmes.
**Description du profil**:
**Compétences requises**:
**Une expérience d'au moins 3 ans et/ou formation dans le transport routier est obligatoire pour ce poste**
Vous possédez également:
- une bonne connaissance de la logistique et des formalités douanières
- Une maîtrise des outils informatiques, notamment Excel et SAP
- D'excellentes capacités de communication en français et en anglais
- Une aptitude à être agile notamment dans l'apport de solutions en cas de litige
**Compétences comportementales**:
- Aisance relationnelle et capacité d'écoute.
- Approche logique et pragmatique.
- Sens de l'organisation et orientation résultats.
**Prêt(e) à relever le défi ?** Rejoignez SAFRAM et apportez votre pierre à l'édifice d'une entreprise en pleine croissance. Postulez dès maintenant pour faire partie de notre équipe gagnante
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