Director of Customer Experience
Vor 7 Tagen
**Job Summary**
Our client, a leading HR services provider, is seeking a **Director of Customer Experience (CX)** to lead the transformation of their customer journey. This role will focus on creating a seamless, data-driven experience across all touchpoints, improving customer satisfaction and loyalty.
**Key Responsibilities**:
- Design and implement a comprehensive customer experience strategy that leverages data and personalization technologies.
- Lead efforts to create omnichannel solutions that provide consistent experiences across digital and physical touchpoints.
- Utilize AI-powered customer service tools to enhance responsiveness and client engagement.
- Work closely with marketing, operations, and technology teams to ensure the customer experience is aligned with business goals.
- Monitor customer feedback and performance metrics to drive continuous improvement.
- Extensive experience in customer experience management, ideally within a services or technology-based industry.
- Expertise in human-centered design and AI-powered customer service solutions.
- Strong track record of driving customer satisfaction and loyalty through innovative, data-driven strategies.
- Ability to lead cross-functional teams and manage complex projects.
**Job Types**: 100%, Permanent
Pay: CHF190.00 per year
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Performance bonus
Work Location: In person
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