GUEST RELATIONS DIRECTOR
Vor 5 Tagen
As top leader of the Guest Relations Department, the Guest Relations Director ensures that the Guest Relation Team composed of customer service skilled professionals is providing guests with exceptional customer service while guaranteeing that guest related issues are promptly solved. The Guest Relations Director guarantees a smooth operation of the department while focusing on the Guest Experience and Guest journey.
ACCOUNTABILITIES- Leading the Guest Service Team by supervising the entire operations and ensuring total guest satisfaction by guaranteeing guests are offered a personalized service.
- Supervising the Front Desk Manager, Guest Feedback Manager, MSC Foundation Representative and Event Coordinator, also oversees all bell boys, Guest Service Agents, International Hostesses.
- Ensuring guests have a positive experience onboard, analyzing operational challenges and guest issues, performing root cause investigations.
- Supervising the feedback analysis of the Guest Service Department in Medallia.
- Ensuring that all service standards are met, standard operating procedures are followed, and systems and equipment are in good condition.
- Ensuring that staff receive the proper training, provide final evaluations and suggest internal promotions.
- Effectively delegating administrative duties to the team ensuring this frees themselves for building meaningful relationships with other departments to enable prompt and effective guest resolutions.
- Passion for Customer Service and Guest Satisfaction.
- 5 years or more in a customer service managerial position in the cruise industry or luxury hotels.
- Bachelor’s in hospitality or at least 5 years in shipboard experience in a front of house position managing a team.
- Full understanding of the NPS metric and able to demonstrate constant growth in previous employments.
- Full recognition in our brand culture “Wherever we are, our Guests and MSC people feel that their happiness, satisfaction and safety are our priority”.
- MS Office.
- Superuser of Fidelio/Otalio systems.
- The ability to speak, read and write in English (C1) as it is the working and safety language of the Company.
- The ability to speak, read and write in any other major language (Italian, German, Spanish, Portuguese, French, Russian, Chinese etc.) is considered a major advantage.
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Facilities Director
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitThe Facilityies Director ensures the safe and efficient operation of technical and non-technical equipment within the guest and crew areas, leading the maintenance team in planning and delivering every maintenance activity on board, with the objective to minimize any possible discomfort for MSC Cruises guests and crew members.KEY ACCOUNTABILITIESLiaise with...
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Hotel Director, Geneva
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitWorking closely with Executives and Corporate Departments, the Hotel Director is responsible for delivering the best possible holiday experience to our guests by effectively managing the overall hotel operation onboard our ships. Acting as an ambassador for the MSC Brand Values, the Hotel Director continuously drives a guest-centric engagement with all...
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Yacht Club Director
vor 57 Minuten
Genf, Schweiz TN Switzerland VollzeitThe Yacht Club Director ensures the management of all aspects of the guest experience, crew development, and financial performance in the Yacht Club, a unique and exclusive section of the ship.KEY ACCOUNTABILITIESOversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge, and the Yacht Club...
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Brand Performance Director
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitThe Brand Performance Director is the ultimate responsible for the entire guest experience on-board the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guests’ expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that exceeds the expectations...
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Hotel Operations Director
vor 2 Stunden
Genf, Schweiz TN Switzerland VollzeitAs the Brand Performance Director at MSC Cruises, you will play a pivotal role in shaping the overall guest experience across our fleet. You will be responsible for overseeing the conception, development, and execution of on-board products, and you will ensure that our cruises not only meet but exceed guest expectations. This role requires a seasoned...
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Front Desk Manager
vor 13 Minuten
Genf, Schweiz TN Switzerland VollzeitThe Front Desk Manager supervises the Guest Service Agents and Bell Boy team in order to provide personalized service and first contact resolutions to guests’ issues, while running the operation of the Reception - Guest Service desk.KEY ACCOUNTABILITIESLeading the Front Desk Team, by liaising with Guest Relations Director and Guest Feedback Manager to...
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Finance Director
Vor 5 Tagen
Genf, Schweiz Cocoa Initiative VollzeitThe International Cocoa Initiative (ICI) is a non-profit foundation that works to protect the rights of children and adults in cocoa-growing areas in West Africa. To reinforce its team, ICI Switzerland office is looking for a Finance Director.Reporting to the Executive Director and the ICI Treasurer, the ICI Finance Director will actively contribute to the...
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Director, Interior Design
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:Director, Interior Design - Europe, GenevaClient: Four Seasons Hotels and ResortsLocation: GenevaJob Category: OtherJob Reference: 5f9177467760Job Views: 9Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to...
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OHCHR Human Rights Director
Vor 5 Tagen
Genf, Schweiz World Opportunities VollzeitCustomize Consent PreferencesAlways Active“OHCHR” stands for Office of the High Commissioner for Human Rights and is a part of United Nations agencies that serves as the principal global advocate for the promotion and protection of human rights. OHCHR was founded in 1993, operates under the UN General Assembly, and is headed by the High Commissioner for...
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Director, Talent Management Service
Vor 5 Tagen
Genf, GE, Schweiz World Intellectual Property Organization VollzeitHuman Resources Management Department, Sector of the Director General Grade - D1 Contract Duration - 2 years * Duty Station : CH-Geneva Publication Date : 22-Oct-2024 Application Deadline : 18-Nov-2024, 4:59:00 PM **1.** **Organizational Context** a. **Organizational Setting** A key initiative outlined in WIPO's Medium Term Strategic Plan 2022-2026 is...
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Hotel Operations Director, New Builds, Geneva
vor 2 Stunden
Genf, Schweiz TN Switzerland VollzeitHotel Operations Director, New Builds, GenevaClient:MSC CRUISESLocation:GenevaJob Category:Customer ServiceJob Reference:68d2c516dbe3Job Views:3Posted:21.01.2025Expiry Date:07.03.2025Job Description:JOB PURPOSEThe Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the...
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F&B Client Relations
vor 2 Stunden
Genf, Schweiz TN Switzerland VollzeitFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that...
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Hotel Operations Director, New Builds
Vor 5 Tagen
Genf, Schweiz MSC CRUISES VollzeitJOB PURPOSEThe Hotel Operations Director, New Builds, is the key leader and decision maker on behalf of Operations (Hotel, Entertainment, F&B) during the development, conception, building, and introduction phases of all new shipbuilding projects. This role will lead all aspects of new builds for MSC Cruises guest operations.KEY ACCOUNTABILITIESEnsure that...
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Finance Director
Vor 5 Tagen
Genf, Schweiz Cagi VollzeitMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The Finance Director is responsible...
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Director of Sales and Marketing, Geneva
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitThe Director of Sales & Marketing role is the commercial leadership position and a senior leader within the Executive Committee of the hotel. This role is responsible for direct oversight of driving topline revenue performance for the business and for developing and being able to clearly articulate the strategic business plans and revenue generating programs...
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Account Director Corporate Communications
vor 1 Woche
Genf, Schweiz Weber Shandwick VollzeitWeber Shandwick – Account Director (Corporate Affairs)About Weber ShandwickWeber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses, and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious...
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Director of Sales and Marketing
Vor 4 Tagen
Genf, Schweiz The Woodward Hotel VollzeitCompany DescriptionGeneva's first all-suite hotel, set on the crystal blue shores of Lake Geneva, The Woodward, is a sanctuary that seamlessly integrates home comforts with luxurious sophistication at the city's most exclusive address. From the grandeur and beauty of its belle epoque facade to an opulent interior completely re-imagined by architect...
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Genf, Schweiz Oetker collection VollzeitDirector, Revenue Management and Reservations Sales H/FThe Masterpiece DestinationJoin our team as Director, Revenue Management and Reservations Sales, and become one of the authors of our story. You will be responsible for the development and execution of revenue strategies that achieve optimal top-line revenue, enhanced profitability, and gained market...
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Assistant Director of Finance, Geneva
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment...
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General Manager
vor 1 Tag
Genf, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:General Manager - Explora Journeys, GenevaClient:EXPLORA JOURNEYSLocation:GenevaJob Category:OtherJob Reference:dcd5d6203322Job Views:9Posted:21.01.2025Expiry Date:07.03.2025Job Description:JOB PURPOSEAn exciting opportunity exists for a world-class General Manager to drive the onboard Guest Experience and Hotel...
