Yacht Club Director

vor 1 Tag

Genf, Schweiz TN Switzerland Vollzeit

The Yacht Club Director ensures the management of all aspects of the guest experience, crew development, and financial performance in the Yacht Club, a unique and exclusive section of the ship.

KEY ACCOUNTABILITIES

  1. Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge, and the Yacht Club Restaurant;
  2. Manages a team of up to 50 persons including scheduling and performance evaluations;
  3. Manages and develops the quality of services and products on-board in collaboration with the department heads and shore side departments;
  4. Ensures that crew members are trained to apply the Yacht Club service standards;
  5. Acts as an ambassador to the Yacht Club Brand;
  6. Is present during embarkation and disembarkation, High Tea, Cocktail Receptions, and the Dinner service;
  7. Ensures that guest feedback is dealt with promptly and professionally.

MINIMUM REQUIREMENTS

  1. Fluent English and a second European language or Chinese;
  2. A Diploma in International hospitality management;
  3. Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship;
  4. Computer proficiency in Fidelio, Excel, Word, and MS Outlook;
  5. F&B and/or Front Office experience;
  6. Excellent networking and communication skills;
  7. Excellent presentation and interpersonal skills;
  8. Dedicated and devoted to providing luxury service;

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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